Vodafone nbn customers get backup wireless service

Vodafone plans to provide customers signing up to its nbn services with free internet access over its 4G network while they wait for their fixed line service to be activated.

The telecoms operator plans to provide its future nbn customers with a new Vodafone Wi-Fi Hub modem, which will be capable of providing both a fixed and mobile broadband connection.

Customers using the hub will be provided with unlimited internet access over the Vodafone mobile network in between service sign-up and installation, and when repairs need to be carried out by nbn to resolve faults impacting individual customers’ fixed services.

The backup connectivity service will be available for up to 30 days at a time and provide maximum speeds of 12 Mbps downlink and 1 Mbps uplink.

Vodafone announced in October 2016 that it intends to launch nbn services as a retail service provider later this year. The company stated it was making the move in response to demand from both customers and non-customers.

“Over the last year, we have spoken to many Australians about their internet experience to understand their concerns and needs. They have told us that they don’t care about the kind of technology their internet runs on, they just want it to work,” said Vodafone’s general manager of fixed broadband, Matthew Lob.

“At launch we are proud to offer all Vodafone nbn customers access to the best of both worlds — our amazing mobile and broadband networks. We have listened to people’s concerns about missing out on internet access or paying out of their own pockets for mobile data while they wait for their service to be installed or repaired.”

He said thousands of people have submitted an expression of interest in acquiring a Vodafone nbn service since the company started taking registrations in May.

Image credit: ©stock.adobe.com/au/kantver

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