Digital interactions such as browsing to compare products and prices influence 40% of physical store visits in Australia and are on track to influence the majority of visits within the next few years. [ + ]

Service management involves end-to-end management that extends beyond the 'project' phase and into the ongoing operational phase of the business cycle, providing a blueprint for the implementation and subsequent support for the provision of IT services. [ + ]

Trend Micro researchers have discovered a third zero-day vulnerability in Flash from the trove of leaked Hacking Team data amid calls from security exploits to kill off the widely used software. [ + ]

NEXTDC has established a new subsidiary, AXON Systems, that will provide elastic connectivity services for Australian enterprise and government customers. [ + ]

iiNet users speculate DDoS attack that cut off services, public submissions are encouraged to decide the future of ACMA, and there may be a new smartphone in the works for BlackBerry based on the Android mobile operating system. [ + ]

Telstra has revealed plans to increase its planned capex investment in its mobile network for the next three years to over $5bn, while Vodafone has reached a milestone in its core network upgrade. [ + ]

The new website 'Scamwatch' has been launched by the ACCC to help the public prevent financial loss by scammers, with thousands of complaints having already been filed to the consumer watchdog so far this year. [ + ]

As Windows Server 2003 reaches its end of extended life, research from Telsyte shows that 20% of Australian businesses are still running the antiquated software or an even older version. [ + ]

Using public Wi-Fi easily opens up users to security threats, as one privacy software company has proven by hacking three prominent UK politicians. [ + ]

Cybercrime can lead to financial loss, reputational damage and physical harm. The ICT industry needs to tackle the problem head-on, through real-time monitoring and information sharing. [ + ]

Popular exploit kits are already being updated to include the zero-day Flash exploit discovered in a trove of leaked data from Hacking Team in Italy, Trend Micro researchers have discovered. [ + ]

A prototype developed by the University of California could pave the way for far more robust fingerprint biometric technology, helping to keep smartphones and other devices more secure. [ + ]

This week: Virtual reality monitor can manipulate projected holograms, NASA scrambles to fix communications with Pluto spacecraft and a scorpion robot to enter Japan's damaged nuclear reactor. [ + ]

Spy company gets hacked with sensitive data leaked, public asked to comment on online privacy invasions like revenge porn and AISA board appoints its first CEO. [ + ]

Nokia Networks recently worked with UAE telecom service provider du to pilot the use of drones to help speed up network planning and optimisation testing. [ + ]