Datacom to hire 2000 new staff in major expansion

IT and cloud service provider Datacom is hiring more than 2000 extra staff to help meet increased demand for government services during the COVID-19 crisis.

The firm, which is helping the federal government provide frontline services during the pandemic, says it needs people to fill roles in purpose-built contact centres throughout Adelaide, Sydney, Canberra and Brisbane.

“With enormous pressure on government services, Datacom is in the unusual position of recruiting up to 2000 people to support telehealth and other essential government services,” Managing Director Stacey Tomasoni said.

“We’re working with partners including Qantas, Concentrix and Hatch.Exchange to provide employees with work during the period they have been stood down, and in some cases beyond.”

More than 1 million Australian workers have lost their jobs as a direct result of the federal government’s social distancing measures. Compounding this, many firms are freezing budgets and curbing recruitment efforts, given the economic uncertainty caused by COVID-19.

Against a dwindling job market and widespread unemployment, Datacom’s expansion is sending out a positive and salient message to the nation; at the same time providing relief for large numbers of struggling jobseekers.

Concentrix Country General Manager Peter Monk said, “We are really very excited to partner with Datacom and are looking forward to using our global expertise in ‘work at home’ solutions to be able to provide work to so many who would otherwise not have been employed during this time.”

Datacom said many of its existing and new employees will soon be able to work from home. However, for some roles this won’t be possible, given the security and privacy responsibilities involved. To counter this, the firm has implemented strict cleaning, social-distancing and health-checking regimes for its onsite staff.

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