YMCA Victoria adopts Avaya Cloud Office suite

YMCA Victoria has adopted the Avaya Cloud Office by RingCentral communications and collaboration platform, to enhance its ability to support local communities.

The not-for-profit organisation plans to standardise collaboration across its 5000-strong workforce of staff and volunteers with the new communications solution, which will support its more than 150 sites in Victoria, South Australia, the ACT and Queensland.

The new solution has enabled the YMCA to consolidate its communication and collaboration workflows to improve operations and reduce costs.

Avaya Cloud Office is an all-in-one unified-communications-as-a-service application that enables collaboration across multiple channels, including calls, messages, video conferences, file sharing and virtual meetings.

Using the platform will enable staff to work from anywhere across devices including iPads, iPhones and iOS, according to YMCA Victoria GM for Technology and Strategy Shane Riddle.

“Our mission is to provide the opportunity for each person to be healthy, happy and connected. A collaborative workforce is essential in achieving this goal and ensuring communities have easy access to our youth, fitness and support services particularly during challenging times such as lockdowns,” he said.

“Avaya was a natural fit for us as the outcomes offered by its systems align with our mission. Through better-connected teams, we can increase our visibility within local communities and provide more ways for people to connect with the Y at their convenience, bringing us together even when external challenges force us apart.”

Looking ahead, YMCA Victoria aims to reduce administrative work to give staff more time to engage with community members face to face, Riddle said.

“The delivery of our services will improve significantly this year, which, due to heightened demand on the back of the pandemic, has never been more important. Our teams will experience less of what we don’t want, which is time spent completing excessive administration, and more of what we do best — efficient and personalised access to youth, fitness, recreation and health programs and activities.”

Image credit: ©stock.adobe.com/au/Tierney