HP IT performance services

HP has expanded its IT Performance Suite of software with Service Integration and Management services.

Designed in response to the trend of 'supplier sprawl,' where enterprises use multiple external suppliers for their cloud-based services, HP's Service Integration and Management offering aims to enable enterprises to integrate, manage and govern complex multivendor environments to optimise the IT supply chain, improve service performance and reduce risks and costs.

The offering uses a standard IT architecture and integration model for all services, improving visibility into multivendor environments by providing enterprises with a single view into multisourced services, including cloud services, whether provisioned internally by IT or externally by non-IT business groups.

The Management Roadmap Service helps an enterprise simplify management of its multiple suppliers to reduce the risks and costs associated with compliance regulations.

It provides an overall topology of IT services and includes information about all suppliers, including internal IT groups and external service providers. Once implemented, all suppliers are standardised on the same operating model so they can be held accountable for service level agreements.

With real-time visibility into business service performance, as well as the performance of relevant suppliers (eg, critical service providers), an enterprise can proactively monitor its service delivery and identify required processes to improve management and performance of its multiple supplier environments.