Cloud key to optimised field workforce management
Supplied by ClickSoftware Australia on Thursday, 11 June, 2015
Optimised customer service is imperative for customer-facing businesses of any size. A cloud-based mobile workforce management system can provide the flexibility needed to achieve this goal.
An overwhelming 75% of enterprises see the cloud as an enabler of business agility. Online collaboration apps can also make it easier to communicate in real time with field technicians and reduce the risk involved with trying novel apps and technologies to accelerate new service delivery.
How to shift left and cut your customer support costs
Many organisations are beginning to implement a shift-left approach in order to better enable...
Are your ‘last mile’ devices built for future IT trends?
The IT context of enterprise today may not include cloud, but almost certainly will over...
How to maximise the power of your IT equipment racks
Despite impressive efforts to conserve energy in data centres, average power consumption at...