Mohamad Ali is the new CEO, Workforce Optimisation Division at Aspect

Aspect, provider of customer contact solutions, has appointed Mohamad Ali to the role of CEO of its workforce optimisation division.

Ali will be expected to accelerate Aspect’s market growth, customer development and product innovation.

Jim Foy, current Aspect CEO, will assume the roles of CEO of the company’s interaction management division and Executive Chairman of Aspect’s board of directors.

Before joining Aspect, Ali held several senior vice president roles at Avaya and various senior positions at IBM.

“As a 20-year industry veteran with a background in information management and collaborative technologies, Mohamad brings the considerable benefit of his experience to Aspect and our commitment to delivering differentiated customer value,” Foy said.

“My focus on workforce optimisation affords me a particularly exciting opportunity to build on Aspect’s leadership to expand optimisation to customer experience processes across the enterprise,” Ali said.