Accommodating expansion with virtual PBX

HRMWEB has implemented a virtual PBX system, helping the company to expand its phone system capacity in alignment with an increased headcount.

The company provides coaching, consultancy and online solutions to help businesses streamline workforce management.

HRMWEB has been a MyNetFone customer since 2009, initially with a multiline voice over IP (VoIP) trunk service. To support the growth of the business, the team at HRMWEB recognised a need to deploy a more sophisticated VoIP system with more features and flexibility, with support for an international workforce. The team also identified a potential opportunity to consolidate its telecommunications suppliers to streamline administration.

After evaluating a number of service providers, the company chose to stay with its existing provider and upgrade from a VoIP service to a virtual PBX cloud-based solution.

The upgrade involved a change of service plans, and the company was able to keep using its existing VoIP handsets, eliminating the need to invest in new equipment.

The cloud phone system enables HRMWEB to access features such call hold, transfers, conference calls and interactive voice response (IVR). However, unlike traditional PBXs, this functionality is hosted in the cloud.

HRMWEB also employed MyNetFone’s ‘Desktop Softphone’ app that allows customers to use their desktop or laptop computer as their phone.

The software is installed on the computer and provides a telephone interface through which users can make calls as if they were using a conventional telephone. The use of softphones has enabled HRMWEB to add new users simply and quickly.

With the softphone option, “we can provision a new user and have them up and running in a matter of minutes. We’ll probably never buy a new telephone handset again,” said James Nikolaidis, general manager at HRMWEB.

The system also allowed HRMWEB to consolidate its voice and fax lines, reducing the number of companies from which HRMWEB receives invoices for its telecommunications needs.

The solution allows the company to make system changes without the need to employ costly external technical consultants. Thanks to the softphone app, new users can be configured in a matter of minutes with no need to invest in handsets.