Cutting your losses with a unified solution

Cunningham Lindsey is one of the largest loss adjusting and claims management companies in the world. The business demands high-quality communications and the ability to quickly get teams up and running in parts of the country which have often suffered significant damage. Regardless of size, scope and location, response teams must manage loss adjustment and claim management quickly and efficiently.

The company was faced with numerous challenges including: very lean IT; ageing national PABX and phone systems; myriad suppliers for numerous support touch points; multiple contracts and vendors; and a network that wouldn't meet the demands of the company's growing customer base.

“The difficulty of managing numerous systems, contracts and vendors, and over 40 PABXs across the country, meant our IT team was often distracted firefighting issues as opposed to focusing on the activities aimed at meeting client requirements. We had numerous single points of failure and if one element was overlooked, the results could be disastrous," said Brian Kable, national IT manager.

Cunningham Lindsey sought a single supplier who could provide an end-to-end managed service that would deliver key benefits including reducing the number of failure points across the business, provision of a national phone system and an improved WAN that offered greater data capacity and quality, creating cost reductions.

“I wanted to be assured that the supplier selected could deliver a true partnership arrangement. We chose Enablis as they genuinely took the time to understand the needs of our business. You could see their solution was customised for us and alleviated numerous challenges. Their recommendations were sensible and looked right for us," said Kable.

Enablis was able to remove the headaches of a disjointed communications estate and introduce its comUnity platform. Cunningham Lindsey was able to streamline efficiencies with an optimised data infrastructure while significantly reducing operational costs, and improving bandwidth capabilities. “The ability to deliver greater bandwidth has laid the foundation for significant system improvements nationwide," said Kable.

Enablis paired its data service with comUnity Voice, providing Cunningham Lindsey with a standard user interface for voice and collaboration tools across the organisation. In addition to high-definition voice, comUnity Voice has built-in disaster recovery, which was an important consideration for Cunningham Lindsey.

“We chose this system as we needed something robust and reliable, but still had flexibility to handle future growth. By replacing our legacy phone systems with IP telephone handsets and video phones, we were able to have a unified communications system, which has already increased staff productivity and engagement," said Kable.

“Enablis were able to demonstrate how they could add more value to our business," added Kable. “They showed how we could achieve further cost reductions and improve productivity using collaboration tools, with state-of-the-art videoconferencing capabilities. They also showed how they could securely deliver Wi-Fi.

All of the services are closely monitored through Enablis's comUnity View platform, enabling Cunningham Lindsey the ability to view, control and manage the communication estate from one convenient portal.

“Enablis lent us a Wi-Fi unit to trial during the Queensland floods. The impact of the floods brought logistical issues, but with this device, these were minimised, if not completely removed," said Kable. “Our response team was able to connect to the network and start processing almost immediately. Helping us achieve a significant competitive advantage and level of service proved that Enablis understood our business so we rolled comUnity Wi-Fi out to all offices. The difference has been amazing."