Hosted PBX allows service provider to enter IP voice market

In late 2010, Queensland-based service provider itrinity made the decision to offer IP voice services. The company looked at several hosted solutions, ultimately settling on a hosted VoIP PBX from VoNEX.

The system’s features include music on hold, conference-calling facilities, call forward to mobile, voicemail to email, twinning to mobile and automated IVR’s. itrinity delivers handsets to its customers through VoNEX.

“We simply enter the handset details into the system and they are drop shipped directly to a client’s site, ready to use. Through VoNEX all phones are preprogrammed, ready to go as soon as you plug into your office internet connection,” said itrinity’s managing director, Alan Graham.

According to Graham, one benefit of the system is increased redundancy.

“Even if the power and internet go down, our phones can be immediately diverted to other lines, offices or to mobiles providing a seamless, secure solution. The VoNEX IPBX mirrored and hosted across several servers in Australia and offshore plus multiple IP traffic providers, this ensures a 99.93% uptime for our customers,” he said.

Graham also said that the system, “offered us and our customers a reliable, feature-rich, scalable platform with a crystal-clear voice quality”.

itrinity had only been offering IP voice services as a VoNEX wholesaler for several weeks before the Queensland floods arrived in early 2011, creating problems for the West End-based business.

“Our office at Riverside Drive at West End had to move out overnight, for two weeks. VoNEX helped set up our customer service so that the staff who could not get into work during this time could answer calls from home. This provided a seamless solution for us to answer customer calls, as if nothing had happened during this time,” Graham said.