Replacing Asterisk PBX with hosted VoIP allows telco to concentrate on core business

Telegate, a telco specialising in hosted VoIP for the business market, has switched from an Asterisk PBX to a new hosted platform. This has allowed the company to focus on sales and scaling its business, rather than maintaining backend infrastructure.

Telegate is based in Sydney, with around 200 dealer partners and resellers around the country.

“The business was growing rapidly and decisions were required on methods of scaling our infrastructure to manage both current and future growth expectations,” said Tiernan O’Connor, Sales Director at the company.

The ongoing development of Telegate’s network resulted in scalability challenges, in terms of capital and technical focus. This was exacerbated by the company’s growth in international markets.

“Investment decisions were pending and we knew, as a business, that we wanted to focus on our core strengths of consultative problem solving, customer project management and sales and marketing - instead of back-end infrastructure,” O’Connor said.

The company was also experiencing “inconsistent performance” with the Asterisk platform.

Based on these pressures, Telegate switched from the Asterisk PBX to hosted VoIP from VoNEX. Specifically, Telegate is utilising both the multitenant and on-site PBX solutions provided by VoNEX for a proportion of its customer base.

“By moving an element of our business to VoNEX, a lot of the boxes have been instantly ticked. The global scalability and redundancy, combined with seamless provisioning, has delivered a strong route to international markets, and instant scalability for the local market,” O’Connor said.

The new platform has allowed Telegate’s technical people to concentrate on the company’s core business.

“Our technical team have been greatly freed up now to concentrate on what they are good at - helping project manage and consult on sales propositions, providing the technical input that enables us to win such a large proportion of propositions,” O’Connor said.

By combining its sales, marketing and product offerings with the new platform, Telegate has “a fantastic platform for our customers and even more so for our dealer channel”, according to O’Connor.

“We are now rolling out our white label propositions for our resellers that is generating huge interest - enabling our dealers to effectively become their own telecoms brand,” he said.

The performance problems that Telegate experienced with the Asterisk platform “seem to have largely disappeared” since migrating, O’Connor said.

“The migration was very straightforward, and a pain-free move for our end users,” he said.