Avaya customer service and collaboration applications

Avaya has launched a number of applications and services. Aura Contact Center is a multimedia contact centre application that extends to all types of media, including voice, email, web chat and instant messaging/SMS.

Avaya ACE 2.2 includes Event Response Manager, a packaged application that automatically notifies the right people to manage unexpected events, such as security breaches.

Aura Conferencing standard edition provides audio, video and web conferencing features on a single server and integrates with UC applications from Avaya, Microsoft, IBM and Adobe.

Aura Messaging provides multimedia messaging and includes features such as speech-to-text and speech-based virtual assistants.

Aura Presence Services offers an open standards-based, native instant messaging solution providing federated presence for IBM Lotus Sametime and IM and Presence.

Aura Session Manager 6.0 now scales to over 100,000 users, including 50,000 SIP phones and video capable endpoints.

Aura Communication Manager 6.0 can be deployed as an Evolution server for migration of mixed H.323/TDM endpoints to SIP environments or a full SIP-based voice and video feature server.

Aura Session Border Controller (SBC) allows enterprises to securely connect real-time, SIP-based unified communications to IP-based devices, smartphones and applications both within and external to a company.

Aura System Manager 6.0 provides for a common management system across Aura that now extends to presence services, conferencing and messaging.

Aura System Platform 6.0, the company’s virtualisation technology, now encompasses all elements of the Aura architecture and applications portfolio.

The Avaya 9600 family of desk phones offers larger, colour touch-screen displays and function on lower power.

Communication Server 1000 (CS1000) adds support for the IPv6 protocol and enhances SIP support and connectivity, and provides installed users with a migration path into Aura.