Modernising IT service management — 2017 study

Supplied by on Tuesday, 19 September, 2017


This Forrester study examines the potential ROI organisations may realise by modernising ITSM, improving IT operations management and eliminating service outages, and optimising performance with real-time analytics.

Discover key findings and quantified benefits, and evaluate the economic impact of the Now platform on your organisation.


Related White Papers

Advance your SSO strategy to meet changing business needs

Single sign-on (SSO) has long been the go-to technology to ensure convenient password...

Should I host my software myself, or trust the cloud after all?

Examine the advantages and disadvantages behind...

Avoid cyber attacks concealed within encrypted traffic

Although encrypted traffic improves privacy, it provides hackers with the opportunity to...


  • All content Copyright © 2026 Westwick-Farrow Pty Ltd