NSW Fair Trading taking Android Enjoyed to court

NSW Fair Trading is taking court action against the sole director of online retail businesses Android Enjoyed and CameraSky following years of complaints from the state's consumers.

NSW Fair Trading is taking Digital Marketing and Solutions and its Hong Kong-based director Yuen Ho Wong to court alleging that the business failed to comply with Australian warranty and consumer law.

The body is alleging that the business failed to repair defective goods as required by consumer law. The company also allegedly neglected to provide refunds for defective, damaged or not-fit-for-purpose goods, and failed to supply goods in a reasonable time or, in some cases, at all.

NSW Minister for Better Regulation Matt Kean said the companies — and Android Enjoyed in particular — have consistently appeared on the state’s Complaints Register, the monthly list of the companies most complained about to NSW Fair Trading.

“Android Enjoyed has appeared on the NSW Fair Trading Complaints Register 17 times since July 2016, with a total of 604 complaints made by consumers about the business. It’s been at the top of the Complaints Register on five separate occasions since September 2016,” he said.

“CameraSky has appeared on the Complaints Register six times, with 178 complaints made by consumers. These are figures no company should be proud of.”

Due to the repeated complaints, Fair Trading issued a public warning in September 2016 warning against dealing with the retailer, and issued a further notice earlier this year reiterating this warning.

The proceedings in the NSW Supreme Court are due to commence next Wednesday.

Image credit: ©iStockphoto.com/DNY59

Please follow us and share on Twitter and Facebook. You can also subscribe for FREE to our weekly newsletter and quarterly magazine.