Changi Airport to implement multi-biometrics

Identity technology vendor IDEMIA has been tapped to provide biometric solutions to facilitate the passenger experience — in particular the immigration process — in Singapore Changi Airport (Changi) Terminals 1 and 2 (T1 and T2).

From March 2023 onward, passengers at T1 and T2 (in addition to T3) should enjoy a faster, smoother and more secure experience with IDEMIA’s systems, which combine biometric data capture and automated immigration clearance process. This is in line with the New Clearance Concept (NCC) by Singapore’s Immigration and Checkpoints Authority (ICA), which aims to make automated clearance the norm for all travellers to Singapore by 2023.

The new deployments in T1 and T2 will see an enhancement to the current system with the integration of IDEMIA’s TraveLane 2 Step solution with ID-Look, its multi-biometric solution with on-the-spot identity verification, for a frictionless immigration clearance process. The system will also support a new ‘family lane’ feature, where automated gates can process groups of up to four passengers at a time for immigration clearance, thus facilitating family travel.

IDEMIA first launched its biometric access system in Singapore in 2017 with the deployment of its TraveLane 1 Step solution and TraveLane 2 Steps solution at Changi Airport’s Terminal 4 (T4). Combining state-of-the-art biometric technology with facial and fingerprint recognition, the solution helped increase passenger throughput without compromising on security, promoting seamless and secure travel for the airport’s local and global passengers. To date, the solution has processed over 12 million passengers.

“We are proud to have supported Singapore in their quest to deliver a safer, flexible and more efficient passenger processing experience to meet modern travel needs. As borders reopen and global travel restarts, we are delighted to extend our longstanding partnership with Singapore and contribute our expertise in biometrics and identity management to help them transition into a new digital-first future of travel,” said Tim Ferris, Senior Vice President APAC, Public Security and Identity.

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