Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Unified IT monitoring can improve productivity by up to 20%
Almost half of the organisations today use five or more tools to monitor their...
Your essential guide to cybersecurity and data breaches
Learn about the challenges inherent in combatting new-age cyberattacks and how to protect your...
On-premise or cloud – the VC hosting debate
Videoconferencing offers an impressive value proposition: improved collaboration between...
