Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
The key to simple and successful business transformation
Discover how to close your gap between strategy and execution with business process...
Enterprise flash storage that intelligently scales with your demands
Enterprise storage solutions were traditionally difficult to manage and proved inefficient to...
40G applications and Category 8 standards
A new task group has been formed to study the concept of adding ISO/IEC Class II limits to the...
