Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
What is the fastest keyboard? The results are in!
Zebra Technology compared different keyboard types in a testing environment to see which...
Being defensive: avoiding and recovering from data breaches
You probably think your networks and systems are secure against cyberattackers. But think...
5 essential components of a brilliant data strategy
Learn how to develop a robust data roadmap and strategy that focuses on the strengths and needs...
