Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Related White Papers
The eight key benefits of a cloud-based mobile workforce management solution
Businesses from the field service industry can benefit substantially from implementing...
Unlock the power of network visibility for cybersecurity savings
Examine three Use Cases for network visibility to...
What is the top web meeting tool? The survey results are in.
Satmetrix surveyed over 1200 IT employees, senior managers and C-level executives on their...
