Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
The wild, wild west of mobile apps
This white paper covers how mobile device management (MDM) vendors, carriers, service...
The inevitable extinction of PSTs
IT administrators are responsible for the integrity, security and availability of an...
Ensuring data centre availability for the ‘always-on’ business
Modern data centres, enabled by virtualisation, need a new kind of data protection … the kind...
