Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
The future of your workforce: at home or in the workplace?
Learn how to create hybrid working practices that benefit your company and your employees,...
4 groundbreaking advantages of IP-based video walls
Video walls are virtually guaranteed to stop consumers in their tracks and catch their...
Build a flexible and simple remote support solution while keeping support costs down
According to a recent IDC report, there is a 35% growth in the remote support market - mainly...
