Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Related White Papers
Single product vs multiple vendor solutions — what is right for you?
Discover the key factors you need to consider...
Turn economic turbulence into competitive edge — 30 best practices
Economic uncertainty is a common concern plaguing businesses today. With a rapidly changing...
How the public sector can profit from digital experience platforms
The Australian public sector faces a combination of severe budget constraints, growing...
