Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Related White Papers
Outdated Technologies Cost Aussie Businesses $6.9M Annually — Next-Gen AI-Powered Collaboration Tools Offer Clear Fix
[White paper] Future of work: APAC hybrid trends...
Your key assessment guide for remote server management tools
IT managers need access and control of multiple computer systems for routine maintenance...
Conquer your data problems with a master management approach
In many enterprises, data is not consolidated or standardised - it is scattered throughout...
