Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Top 10 mistakes in data centre operations: operating efficient and effective data centres
How can you avoid making major mistakes when operating and maintaining your data centre(s)?...
People, processes and technology - the main areas of impact in a practical data strategy
Gartner predicts that within the next couple of years 33% of Fortune 100 organisations will...
Two-factor authentication – 5 points you need to know
Once you have decided to implement two-factor authentication, what is the next step? With the...
