Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
How to combat advanced persistent threat (APT) malware
Malware was once the pastime of script kids but it has turned into a profitable business with...
Hybrid architectures solve key cloud inhibitors
The world is increasingly public cloud-centric, but numerous challenges including security,...
Break down silos with app-aware performance management
Unscheduled IT downtime can cost large organisations in excess of $1 million per hour, and...
