Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Identity and access management in the cloud era
Leveraging the cloud to bring cost-effectiveness and efficiency to a company must always be...
Build a powerful storage cloud service - without complexity
Many organisations find that their large networked storage deployments are siloed or dedicated...
Is data fabric the future of data management?
Hybrid cloud deployment models are becoming the new normal for enterprise IT organisations....
