Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Is your Java secure and Essential Eight ready?
Learn how to enhance your java security resilience...
5 ways to boost adoption of BI and analytics
This white paper highlights five effective ways to satisfy the distinct needs of your users and...
Continuous cloud infrastructure, delivering services faster and continuously
This paper looks at continuous cloud infrastructure and examines the technologies involved,...
