Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on Thursday, 24 August, 2017
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:
• Addressing support challenges that hinder scalability.
• Following a proactive approach to prevent basic service desk issues.
• Leveraging existing ITSM capabilities to ease service desk workload.
Related White Papers
How SAAS can benefit your government organisation
Over the past few years there has been a significant shift by government at all levels towards...
New generation LCD resizing technology
Large-sized LCD displays have limitations – poor aspect ratio, high power consumption and low...
Unified IT monitoring can improve productivity by up to 20%
Almost half of the organisations today use five or more tools to monitor their...
