Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on Thursday, 24 August, 2017
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:
• Addressing support challenges that hinder scalability.
• Following a proactive approach to prevent basic service desk issues.
• Leveraging existing ITSM capabilities to ease service desk workload.
Related White Papers
Predictive cybersecurity rewrites the rules of protection
A new technology paradigm based on artificial intelligence (AI) and machine learning is...
Can your business afford to pay for preventable downtime?
With a focus on improving the end-user’s experience, downtime is very expensive for any...
The right UPS can dramatically cut data centre costs
When selecting an uninterruptible power supply (UPS), data centre managers have historically...
