Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on Thursday, 24 August, 2017
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:
• Addressing support challenges that hinder scalability.
• Following a proactive approach to prevent basic service desk issues.
• Leveraging existing ITSM capabilities to ease service desk workload.
Related White Papers
How to simplify network management and save costs
Software-defined networking technology is changing how networks operate. More flexible and...
How to combat advanced persistent threat (APT) malware
Malware was once the pastime of script kids but it has turned into a profitable business with...
Server virtualisation gains momentum in small businesses, but backup adoption for virtual machines still lags
Server virtualisation is no longer an up-and-coming trend - it’s an established fact of life...
