Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on Thursday, 24 August, 2017
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:
• Addressing support challenges that hinder scalability.
• Following a proactive approach to prevent basic service desk issues.
• Leveraging existing ITSM capabilities to ease service desk workload.
Related White Papers
6 must-do’s for a best-in-breed private cloud — an eBook
Learn why businesses are trending towards a hybrid cloud solution to address their unique...
Proven best practices for business-critical apps at the edge
Cloud computing use in enterprise is growing rapidly. A greater dependence on cloud-based...
Make your big data fast for immediate business benefits
Big data helps you to make clever decisions but is your big data fast enough to help you to...
