Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on Thursday, 24 August, 2017
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:
• Addressing support challenges that hinder scalability.
• Following a proactive approach to prevent basic service desk issues.
• Leveraging existing ITSM capabilities to ease service desk workload.
Related White Papers
Kogan.com expands its operations worldwide with Google Apps
Kogan.com is an Australian designer, manufacturer and online retailer of consumer technology...
6 wireless IT strategies for a superior customer experience
To provide a premium shopper experience, wireless networks now need to be designed to excel in...
Continuous cloud infrastructure, delivering services faster and continuously
This paper looks at continuous cloud infrastructure and examines the technologies involved,...
