Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on Thursday, 24 August, 2017
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:
• Addressing support challenges that hinder scalability.
• Following a proactive approach to prevent basic service desk issues.
• Leveraging existing ITSM capabilities to ease service desk workload.
Related White Papers
Keep a step ahead in the malware marathon
The ever-expanding list of malware is forever evolving. Traditional security software only...
Ensuring data centre availability for the ‘always-on’ business
Modern data centres, enabled by virtualisation, need a new kind of data protection … the kind...
Adaptive Flash storage promises the best of both worlds
Cache-accelerated sequential layout (CASL) storage has the potential to eliminate the...
