Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on Thursday, 24 August, 2017
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:
• Addressing support challenges that hinder scalability.
• Following a proactive approach to prevent basic service desk issues.
• Leveraging existing ITSM capabilities to ease service desk workload.
Related White Papers
Drop cable choice key to profitable network design
A drop cable is a critical component of network deployments, but the many challenges and...
Advance your SSO strategy to meet changing business needs
Single sign-on (SSO) has long been the go-to technology to ensure convenient password...
Automated scheduling and dispatch - how to increase revenue and customer satisfaction
One of the problems the field service industry faces is how to better optimise resources to...
