Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on Thursday, 24 August, 2017
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:
• Addressing support challenges that hinder scalability.
• Following a proactive approach to prevent basic service desk issues.
• Leveraging existing ITSM capabilities to ease service desk workload.
Related White Papers
What is the top web meeting tool? The survey results are in.
Satmetrix surveyed over 1200 IT employees, senior managers and C-level executives on their...
Prefabricated DC selection – the 3 point framework
Prefabricated modular data centres vary in function, form and configuration. Selecting the...
Smarter Cloud Storage Solutions: an eGuide
Comprising three white papers from leading analyst firms, this eGuide will help save money and...
