Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on Thursday, 24 August, 2017
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:
• Addressing support challenges that hinder scalability.
• Following a proactive approach to prevent basic service desk issues.
• Leveraging existing ITSM capabilities to ease service desk workload.
Related White Papers
The future for IT services management — an IDC report
This IDC insight highlights the growing importance of IT services management (ITSM) in the...
What rack power density saves the most money?
Rack power density directly impacts the capital cost of a data centre. A data centre with an...
The solutions to your network monitoring challenges
Network monitoring serves as a supplementary, strategically important module in IT...
