What are the key service desk trends of 2017?
Supplied by Freshworks Australia on Tuesday, 19 September, 2017
The results of this survey — sent out to ITSM professionals during March and April 2017 — provide valuable insights into the current frustrations and challenges faced by service desk professionals, the key innovations and changes forecasted to shape the future of the ITSM industry, and much more.
Gain the understanding you need to help plan for the future.
Related White Papers
Windows least privilege management and beyond
Devising an enterprise-wide privilege access scheme for Windows systems is complex. For...
The social dimension of business analytics: extracting value from the voice of the customer
Employing tools that incorporate social media analytics into broader enterprise business...
Tech tips to drive business growth and outpace your competitors
Two of the main obstacles to business growth are administrative and...
