What are the key service desk trends of 2017?
Supplied by Freshworks Australia on Tuesday, 19 September, 2017
The results of this survey — sent out to ITSM professionals during March and April 2017 — provide valuable insights into the current frustrations and challenges faced by service desk professionals, the key innovations and changes forecasted to shape the future of the ITSM industry, and much more.
Gain the understanding you need to help plan for the future.
Top 10 mistakes in data centre operations: operating efficient and effective data centres
How can you avoid making major mistakes when operating and maintaining your data centre(s)?...
The 20:20 strategic vision - mobility, digitisation and automation
Technologies in the workplace are evolving: they change to respond to the growing need for...
Safeguarding ANZ local councils from disruption
Municipalities are being challenged to take on roles where they may have limited capabilities as...
