What are the key service desk trends of 2017?

Supplied by Freshworks Australia on Tuesday, 19 September, 2017


The results of this survey — sent out to ITSM professionals during March and April 2017 — provide valuable insights into the current frustrations and challenges faced by service desk professionals, the key innovations and changes forecasted to shape the future of the ITSM industry, and much more.

Gain the understanding you need to help plan for the future.


Related White Papers

6 must-do’s for a best-in-breed private cloud — an eBook

Learn why businesses are trending towards a hybrid cloud solution to address their unique...

Virtualisation and cloud computing: optimised power, cooling and management maximises benefits

IT virtualisation, the engine behind cloud computing, can have significant consequences on the...

Ensuring data centre availability for the ‘always-on’ business

Modern data centres, enabled by virtualisation, need a new kind of data protection … the kind...


  • All content Copyright © 2026 Westwick-Farrow Pty Ltd