What are the key service desk trends of 2017?
Supplied by Freshworks Australia on Tuesday, 19 September, 2017
The results of this survey — sent out to ITSM professionals during March and April 2017 — provide valuable insights into the current frustrations and challenges faced by service desk professionals, the key innovations and changes forecasted to shape the future of the ITSM industry, and much more.
Gain the understanding you need to help plan for the future.
Related White Papers
User-based licensing for endpoint protection and BYOD: five reasons why you should license by employee, not devices
IT managers and security professionals don’t spend much time thinking about software licensing...
How to transform your organisation with DaaS and cut your costs
Desktop as a Service (DaaS) is be a potential game changer for all organisations, enabling you to...
The 8 worst practices in master data management and how to avoid them
Master data management (MDM) is a key foundation for trusted data and using it strategically...
