What are the key service desk trends of 2017?

Supplied by Freshworks Australia on Tuesday, 19 September, 2017

The results of this survey — sent out to ITSM professionals during March and April 2017 — provide valuable insights into the current frustrations and challenges faced by service desk professionals, the key innovations and changes forecasted to shape the future of the ITSM industry, and much more.

Gain the understanding you need to help plan for the future.

DOWNLOAD
28 Pages PDF
Related White Papers

Wringing maximum value out of WANs

The rapid rollout of fibre across Australia has significantly reduced internet access costs –...

How to bridge the gap between network performance and student experience

Learn how to maximise your user and IT experiences...

Data centre projects: system planning

Data centre implementation or upgrade projects can be simplified by viewing the system...

Content from other channels on our network

RFUANZ update: a night of awards and celebration

WA Government commits $6.5m in funding to local space research

One network, one device: how MCPTx is replacing the two-radio problem

CSIRO testing quantum entanglement to secure GNSS timing

Who are the mission-critical communications users?

Solar and batteries for all NSW public schools: Labor motion passed

Upgrading electrics at the Smithsonian

Fortescue opens electrical skills training centre

Critical infrastructure for a mega fulfilment centre

Choosing the Right Cable: CAT6 vs CAT6A

3D-printed battery component enables custom cell designs

New computational method predicts semiconductor properties

Ultra-thin transistors pave way for more efficient chips

How reliable is your computer chip?

Pressure shown to extend EV battery lifespan

  • All content Copyright © 2026 Westwick-Farrow Pty Ltd