What are the key service desk trends of 2017?
Supplied by Freshworks Australia on Tuesday, 19 September, 2017
The results of this survey — sent out to ITSM professionals during March and April 2017 — provide valuable insights into the current frustrations and challenges faced by service desk professionals, the key innovations and changes forecasted to shape the future of the ITSM industry, and much more.
Gain the understanding you need to help plan for the future.
Related White Papers
Data centre projects: system planning
Data centre implementation or upgrade projects can be simplified by viewing the system...
Identify and improve performance for key customer journeys to increase your revenue
Most companies today measure customer experience at specific touch points, but they tend to...
Management of security risk in information technology
The white paper addresses the Monetary Authority of Singapore (MAS) internet banking and...
