What are the key service desk trends of 2017?

Supplied by Freshworks Australia on Tuesday, 19 September, 2017

The results of this survey — sent out to ITSM professionals during March and April 2017 — provide valuable insights into the current frustrations and challenges faced by service desk professionals, the key innovations and changes forecasted to shape the future of the ITSM industry, and much more.

Gain the understanding you need to help plan for the future.

DOWNLOAD
28 Pages PDF
Related White Papers

A comprehensive guide to the relative costs and benefits of flash storage

This analysis is designed to help organisations determine the relative costs and benefits of...

Eight ways to generate new revenue with business intelligence and analytics

This paper looks at turning the buzz of predictive analytics, social, mobile and other new...

Reinventing antivirus

This white paper covers how cloud architecture and behaviour recognition are changing the...

Content from other channels on our network

Regulator warned of risk to underground energy infrastructure

Electrical worker fined after apprentice receives shock

Firefighters alliance counters claims of transmission line risk

Sustainable cloud in Australia: cutting carbon without cutting performance

Renewables and storage provide lowest-cost energy future

Fine-tuning electrolytes for lithium metal batteries

Prototype thin-film electronics dock without connectors

Carbon nanotube design boosts thermoelectric output

Smart knits snap into shape as electronic switches

Chip stacking technique boosts semiconductor performance

Google spinout Taara launches wireless optical link planner

Mission-critical accessories specialist JUMA Communications joins TCCA

ACMA crackdown delivers drop in illegal radio device sales

Safer skies: advancing mining drone operations

Mission-critical recording specialist DataVoice joins TCCA

  • All content Copyright © 2026 Westwick-Farrow Pty Ltd