What are the key service desk trends of 2017?
Supplied by Freshworks Australia on Tuesday, 19 September, 2017
The results of this survey — sent out to ITSM professionals during March and April 2017 — provide valuable insights into the current frustrations and challenges faced by service desk professionals, the key innovations and changes forecasted to shape the future of the ITSM industry, and much more.
Gain the understanding you need to help plan for the future.
Related White Papers
What did 1000 IT leaders say about the enterprise of the future?
This recent survey of 1000 global IT decision-makers reveals that businesses worldwide are taking...
The Experience Economy — how will it impact your IT team?
Examine valuable insights that emerged from these sessions. Discover the top five...
Business discovery - the new generation of BI
Unlike the traditional BI solutions, which are static and require time to be built...
