What are the key service desk trends of 2017?
Supplied by Freshworks Australia on Tuesday, 19 September, 2017
The results of this survey — sent out to ITSM professionals during March and April 2017 — provide valuable insights into the current frustrations and challenges faced by service desk professionals, the key innovations and changes forecasted to shape the future of the ITSM industry, and much more.
Gain the understanding you need to help plan for the future.
Related White Papers
Automated scheduling and dispatch - how to increase revenue and customer satisfaction
One of the problems the field service industry faces is how to better optimise resources to...
Your 5-step guide to successful encrypted traffic management — infographic
Security leaders are beginning to realise the far-reaching implications of network encryption —...
Developing a data strategy — 7 common mistakes
Data management programs are regularly set back by difficult challenges. Too many companies...
