What are the key service desk trends of 2017?
Supplied by Freshworks Australia on Tuesday, 19 September, 2017
The results of this survey — sent out to ITSM professionals during March and April 2017 — provide valuable insights into the current frustrations and challenges faced by service desk professionals, the key innovations and changes forecasted to shape the future of the ITSM industry, and much more.
Gain the understanding you need to help plan for the future.
Related White Papers
Public service strategy for customer engagement
Public service organisations are under pressure to make service delivery to citizens more...
Turn data-driven power into profit — an eBook
Learn how to gain your competitive edge with a simplified, yet more powerful, data infrastructure.
The insights you need to safeguard your organisation
This excerpt provides the report introduction and...
