Remote support monitoring
HEAT Plus Mobile enables field-based technicians to access and update critical service management information through a BlackBerry smartphone.
The solution enables operatives to be more productive, optimising the time spent on site and between locations.
With the product, technicians can be alerted to new problem tickets and can update and close calls as soon as the work is done, from remote locations.
They can also open new tickets while on site, as well as view and edit ticket information such as event details and incident history.
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