Voice biometrics can stop fraud

Simptel suggests the way to stop fraud is for people to demand banks and large companies install the latest voice technology, because biometric voice recognition eliminates the need of having to use account numbers, pins and passwords to perform daily tasks such as banking.  It does this simply by recognising a person's unique voiceprint, which is the most secure form of identification available.

According to Simptel, now, more than ever, everyone’s security is at risk in the mad rush to install biometric identification systems, with fingerprint and iris biometric recognition technology being less secure and therefore more open to fraud than more modern voice systems.

Simptel Communications CEO Danny Simpson said Biometric Voice Recognition Systems (BVRS) drastically reduced fraud with their ability to store voiceprints encryptically to eliminate all identity and security issues.

He said voice biometric recognition technologies were easier, cheaper and more secure than biometric fingerprint and iris recognition technology. The infrastructure is already in place as everyone has access to a telephone and the ‘one off’ enrolment of a voiceprint is far less intrusive than having your fingerprint taken or iris scanned.

“Customers should demand banks and large companies keep them safe by installing the latest biometric voice recognition systems that provide more security than traditional logins and passwords and cannot be stolen like fingerprints and iris photographs,” Simpson said.

As voice systems are adopted; credit cards, drivers' licences, medical cards and even passports will become a thing of the past and be replaced by the power of people’s unique voice pattern, that cannot be duplicated. The more people insist organisations maintain a secure, transaction and database system, the sooner fraud will come to an end.

Built-in safeguards of the voice system include; recognition of the background noise in a tape recording, and security alert codes that can automatically notify police and database encryption. It also updates the changes in your voice over time.

“At the same time, organisations are able to make significant savings on the ever-increasing costs of identity verification, which has been estimated to cost an average of 12% of call duration.

"Large organisations such as National Australia Bank and Centrelink have tapped into the benefits of increasing security levels for their customers by utilising voice technology inbound, whereby customers have to call the organisation themselves to enrol their voiceprint, however, they cannot do it outbound. For the organisation to make a proactive, outbound call to its customers it has to be through Simptel’s asset-protected patent," said Simpson.