Telstra back on the air after outage

Telstra says its mobile voice and data services “have returned to normal levels” following a widespread outage that hit this morning.

“We’ll closely monitor network stability and performance and continue supporting our customers to restore their services,” the telco said via a Twitter post.

“We’re again deeply sorry for any disruption as we know how customers rely on our mobile services.”

Customers had begun reporting the outage shortly after 11 am Eastern Standard Time.

There was some concern about whether the outage would affect calls to the emergency 000 number and (in NSW) the 131 444 Police Assistance Line, with NSW Police releasing a statement saying, “The advice we have received indicates Telstra customer mobile phone calls to Triple Zero (000) should automatically be connected via another carrier; however, if you are experiencing problems use a landline.”

Telstra said via Twitter that “during an interruption of this nature, calls to 000 using a Telstra mobile will connect over other carriers’ networks where carriers have mobile coverage”.

According to Telstra, the outage had affected “some 4G mobile voice and data services nationally, which is also causing congestion for 3G services”.

“We’re working to resolve the issue and are investigating the root cause. We’re sorry for the inconvenience.”

An hour later, the telco tweeted that it had “bypassed hardware that had been preventing some customers from accessing the 4G mobile network”.

Image credit: ©stock.adobe.com/au/Syda Productions

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