ITSM teams still struggling to enable hybrid work
04 May, 2022 by Dylan Bushell-EmblingWhile IT service management teams are becoming better equipped to handle remote and hybrid work, they are still facing significant challenges, research found.
Canon acquires WA IT service provider Satalyst
31 January, 2022 by Dylan Bushell-EmblingCanon Business Services ANZ has acquired WA's Satalyst as it seeks to expand its presence in its focus areas of security, cloud and automation.
Real-time monitoring and network management
12 January, 2022Acurus wanted to provide monitoring as a service (MaaS) for its managed national private network in order to pinpoint issues more quickly.
NRL streamlines IT operations
17 December, 2021Australia's National Rugby League (NRL) has selected Freshworks' cloud-based IT service management software.
Genesys raises $808m in new funding round
10 December, 2021 by Dylan Bushell-EmblingFast-growing customer experience orchestration company Genesys has raised US$580 million in funding at a valuation of US$21 billion.
Australian businesses interested in managed KYC services
15 November, 2021 by Dylan Bushell-EmblingSeven in 10 Australian businesses express a preference for a managed customer onboarding process that eliminates the need for them to do the heavy lifting.
Increased pressure on IT, DevOps during COVID-19
14 September, 2020A survey has found that 79% of Australian organisations have experienced an increase in pressure on digital services since the start of COVID-19.
COVID-19 drives spending growth for A/NZ security services
07 September, 2020IDC has forecast long-term growth for managed security services spending in Australia and New Zealand, with security services revenue to grow at a CAGR of 12.3%.
Huawei calls for fairness over removal of Chinese gear
07 July, 2020 by Dylan Bushell-EmblingHuawei has responded to Macquarie Telecom's call for the telco sector to strip out Chinese equipment, noting that many western vendors also produce gear in China.
Security outsourcing to grow, says IDC
20 April, 2020Outsourced security management is set to grow in the A/NZ market, taking share from in-house and hybrid security models, according to an IDC report.
"Customer first is at the forefront": Noosa's CEO, Brett de Chastel
01 November, 2018Brett de Chastel discusses how a customer-centric approach has been key to delivering his digital transformation ambitions, changing the way his council operates.
Q&A with Michael Stretton: "Today Launceston is a 365-day, 24-hour council"
16 July, 2018City of Launceston is proof that smart cities start with smart foundations.
ACS membership
04 May, 2017A complimentary ACS membership is available until the end of June, providing innovators and professionals with a network of support and firm understanding of what they can bring to the future.
CSIRO and HTA improve health care for regional Australians
10 January, 2017A new partnership between CSIRO's Data61 and Health Team Australia (HTA) will provide a telehealth service for those living in rural and remote areas.
Fujitsu Australia wins $60m deal with TAFE Qld
01 November, 2016 by Dylan Bushell-EmblingFujitsu Australia will provide a range of services to TAFE Queensland under a $60m ICT support contract.
