Aussie MSP reduces backup admin time by 90%

Australian managed services provider (MSP) Tecala has vastly improved productivity and doubled its data protection business — without needed to expand its cloud team — thanks to a new cloud data management solution.

Tecala is a mid-market MSP with offices in Brisbane, Sydney and Melbourne, providing a range of cloud, infrastructure and user support services, plus data protection and disaster recovery services, as well as data and voice interconnectivity via MPLS and SDWAN.

The company had found that backup and data management had become too time-consuming, with its cloud team spending hundreds of hours on daily monitoring and troubleshooting.

“Our old environment didn’t actually impact our customers, but that came at great cost to my team in terms of time and stress as they babysat the infrastructure,” said Lee Apps, Cloud Services Manager at Tecala.

“As the business continued to expand, we needed a new system that was automation and API led to ensure our backup services were tenable.”

Tecala brought in Rubrik, a cloud data management company, to overhaul its environment and deploy updated architecture throughout Tecala’s Australian data centres.

This has resulted in a 90% improvement in backup time and an overall 30% productivity boost.

The company is now running 11,000 backups per evening, with an expected failure rate of just 0.05%.

Rubrik’s scalable model and partnerships with providers such as AWS, Azure and GCP have helped reduce Tecala’s lead time for deploying and configuring customer equipment to just a few hours.

The improvements came just at the right time, as the COVID-19 pandemic forced companies to adopt different practices such as working from home.

“We saw what was coming and went remote early, which enabled us to help customers do the same when it was mandated,” Apps said.

“The scalability of Rubrik has helped make that process more seamless for customers and has helped us to continue to onboard new customers through our Australian service operations centre, despite the pandemic.”

“If data was considered important before, it’s now a business lifeline in Australia,” said Jamie Humphrey, Managing Director for Rubrik Australia and New Zealand, adding that “Businesses need to give more priority to backup and recovery to safeguard themselves…”

Image credit: ©stock.adobe.com/au/thodonal