Australia Post adopting new POS system at retail outlets

Australia Post has adopted a new mobile point of sale platform at almost 400 post offices as part of a project to transform the customer experience at its retail outlets Australia-wide.

The company is adopting the OneView Digital Store Platform from retail-as-a-service platform provider OneView Commerce, and this initial deployment forms the foundation for its transformation.

Australia Post has now also signed an expanded agreement with OneView to replace point of sale software and hardware in over 3500 locations nationwide.

Australia Post plans to use the platform to allow it to continuously tweak the customer experience to meet the evolving expectations of customers and continue to adapt to a digital economy.

“Empowering team members to offer better customer experiences remains the key focus of this transformation,” Australia Post General Manager Post Office Network David McNamara said.

“The OneView Platform is enabling Australia Post to deliver meaningful innovation to stores with agility and speed, creating more flexible and streamlined customer transactions and back office activities, and improving data accuracy.”

The OneView Commerce platform is also being deployed by the Kroger Company, Molton Brown and Carhartt.

“We have been honoured to partner with Australia Post as our first Contributor to the OneView platform,” OneView CEO Linda Palanza said.

“We are excited to have enabled their program objectives through our headless architecture and cloud-native technology, and will build on this strong partnership as they continue to connect communities throughout Australia with each other and the world.”

Image courtesy Business Wire.