Remote support is no longer just for IT
Supplied by LogMeIn Australia on Tuesday, 19 May, 2015
Remote support is one of the most popular technologies in use by members of the Technology Services Industry Association. In the field service segment, 69% of companies have adopted the technology and 29% have invested in remote support this year.
Originally developed for providing IT support, remote support technology can allow field technicians to access customer equipment to troubleshoot problems before heading on site - in some cases avoiding the need for a trip altogether.
When selecting a remote support solution to deploy, it is important to consider factors including deployment model, connection time and security functionality.
Wireless access and its rapidly expanding needs
With customers’, employees’ and tenants’ demands ever increasing with bring-your-own-device,...
How to harness workforce mobility and transform your business
The fourth industrial revolution is upon us and opportunity for growth is rife. By using...
Managing the DC life cycle: how to optimise deployment and operations
For a data centre to be well built and consistently efficient it takes a lot more than a good...
