Remote support is no longer just for IT
Supplied by LogMeIn Australia on Tuesday, 19 May, 2015
Remote support is one of the most popular technologies in use by members of the Technology Services Industry Association. In the field service segment, 69% of companies have adopted the technology and 29% have invested in remote support this year.
Originally developed for providing IT support, remote support technology can allow field technicians to access customer equipment to troubleshoot problems before heading on site - in some cases avoiding the need for a trip altogether.
When selecting a remote support solution to deploy, it is important to consider factors including deployment model, connection time and security functionality.
Manage every customer interaction with digital experience platforms
Download this white paper to read how digital experience platforms can break down silos and bring...
Bring-your-own-applications: set to transform the web meeting space
A prominent trend reshaping the web conferencing market is the rapid uptake of...
Interconnection bandwidth growth to outpace public internet by 2020
The Global Interconnection Index is a new global baseline that tracks, measures and forecasts the...