Remote support is no longer just for IT
Supplied by LogMeIn Australia on Tuesday, 19 May, 2015
Remote support is one of the most popular technologies in use by members of the Technology Services Industry Association. In the field service segment, 69% of companies have adopted the technology and 29% have invested in remote support this year.
Originally developed for providing IT support, remote support technology can allow field technicians to access customer equipment to troubleshoot problems before heading on site - in some cases avoiding the need for a trip altogether.
When selecting a remote support solution to deploy, it is important to consider factors including deployment model, connection time and security functionality.
Eight ways to generate new revenue with business intelligence and analytics
This paper looks at turning the buzz of predictive analytics, social, mobile and other new...
Create the data centre of 2015
The data centre of 2015 will look very different from the data centre of today. To prepare for...
A new model for support services providers
Support services providers are adding new service offerings to their portfolios at a...
