Infosys recognised at Blue Prism World 2021 awards

Infosys, a global provider of next-generation digital services and consulting, has won two Partner in Excellence Awards for Client Business Impact: Telecommunications, from its strategic partner Blue Prism, an intelligent automation provider to enterprises. Infosys received the award for delivering intelligent automation-based solutions and driving high business impact for Telstra, offering a full range of communications services and competing in all telecommunications markets.

As part of its T22 strategy, Telstra was looking to use automation to bring together a number of legacy systems and align processes to improve and digitise the customer experience. Telstra selected Infosys as a partner for its design thinking-led automation identification approach, ability to deliver high-quality business technology (RPA and intelligent automation) based solutions, and its flexible pricing. Leveraging Blue Prism, Infosys implemented its AI-based solutions to automated complex processes, resulting in reduced cost to operate through improved cycle time, and release of subject matter expert bandwidth for more strategic customer-centric activities. With improved customer experience and employee efficiency, Infosys was able to return over 20,000 man hours to Telstra’s business over a period of 12–18 months, along with significant cost savings.

Arunkumar NT, Managing Director & Country Head (India) and Head of Innovation, Telstra, noted that its InfraCo Rapid Automation Centre’s partnership with Infosys drew on their applied AI capabilities to intelligently automate complex processes, driving great value for Telstra. Linda Dotts, Chief Partner Strategy Officer for Blue Prism, congratulated Infosys on winning regional as well as global awards in the ‘Client Business Impact’ category for the work it delivered for Telstra.

“Our core focus is to enable enterprises to drive better and more strategic digital transformation and we value our partner community for its positive impact on our shared customers. Their solutions, built on the Blue Prism intelligent automation platform, provide a way for organisations to approach work in a new, more agile way,” Dotts said.

Balakrishna D R, Senior Vice President (AI and Automation) at Infosys, noted that AI is an integral pillar to any digital transformation journey, adding that enterprises today need to be quick to identify the right opportunities. “At Infosys, we bring together our design thinking approach with applied AI capabilities to discover, democratise and de-risk this transformation. Leveraging our strong relationship with able partners like Blue Prism, we are able to rapidly deliver high quality solutions, making positive impact across functions and deliver measurable value across complex business processes,” Balakrishna said .

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