SOTI launches diagnostic tool for mobiles

Enterprise mobility solutions provider SOTI has launched a new diagnostic intelligence tool designed to maximise returns on investment for business-critical mobile solutions.

SOTI XSight uses built-in analytics and interactive charts to allow organisations to analyse battery health, app and data usage, cellular connectivity and device utilisation.

The platform also includes a set of advanced diagnostics tools to minimise device downtime, as well as automated monitoring to allow organisations to be aware of problems before they occur. For example, SOTI Xsight provides automatic notifications when devices experience low memory, high data consumption, frequent drops, high battery discharge rates or excessive power consumption.

Finally, SOTI XSight’s incident management tools allow businesses to quickly and efficiently support customers anywhere in the world. Meanwhile, support agents can solve issues on the first call by remote controlling and troubleshooting devices from within a ticket.

The platform is available as either a cloud or on-premise solution and is integrated with the SOTI MobiControl enterprise mobility management platform.

“As mobile device fleets grow in size and complexity, so too do the number of mobile issues impacting worker performance, bottom-line productivity and customer satisfaction. Organisations can’t see or physically hold remote devices to learn what the issues are, and they cannot fully understand what is causing device downtime,” SOTI President and CEO Carl Rodrigues said.

“We created SOTI XSight to address this gap by combining advanced diagnostic capabilities alongside powerful analytical insights to answer why there’s an issue and how can we solve it. Successful businesses need devices and apps to just work.”