Can your business afford to pay for preventable downtime?
13 February, 2015With a focus on improving the end-user’s experience, downtime is very expensive for any business, so effective troubleshooting is of paramount importance.
Identify and improve performance for key customer journeys to increase your revenue
19 December, 2014Most companies today measure customer experience at specific touch points, but they tend to overlook the whole customer journey. Increasing satisfaction across the entire customer journey provides greater opportunity for revenue growth and decreased churn.
The changing requirements of application delivery solutions
10 December, 2014 by Gary Ballabio*The most important step an enterprise can take to ensure that they are able to effectively capitalise on the changing requirements of application delivery is to understand the types of solution providers available, says Akamai's Gary Ballabio.
Unified IT monitoring can improve productivity by up to 20%
01 December, 2014Almost half of the organisations today use five or more tools to monitor their infrastructure. This inexplicable redundancy inevitably leads to deterioration in performance, availability and service delivery, forcing customers to look for products and services elsewhere.
Improve service quality and reduce costs by implementing a monitoring solution for your IT resources
09 October, 2014Proactive management of IT resources can be achieved only when the right information is in place - by continuous monitoring of device health and performance.
Finance picks Acquia as GovCMS service provider
18 September, 2014 by Dylan Bushell-EmblingAcquia has been chosen to provide the cloud platform for the GovCMS unified government web content management system.
Recommendations for achieving high performance engagement
17 September, 2014One of the greatest competitive advantages that companies strive for is to get greater insight into their customers and to better engage them through improved service.
Kogan.com expands its operations worldwide with Google Apps
27 August, 2014Kogan.com is an Australian designer, manufacturer and online retailer of consumer technology items. The business started in a small Melbourne garage and now operates in over 10 countries. What makes it one of the most efficient retailers in the world?
Will Microsoft survive the challenges of the next decade?
20 August, 2014 by Guy Cranswick*Debate over Microsoft's mixed record of successes and slow innovation during the last decade has incited conjecture as to its long-term durability.
City of Newcastle taps TechnoloyOne to unify IT
30 July, 2014 by Dylan Bushell-EmblingNewcastle's city council will replace its disparate IT systems with OneCouncil, a single enterprise solution from TechnologyOne.
Windows 7 mainstream support to cease in January 2015
15 July, 2014 by Andrew CollinsMicrosoft will discontinue 'mainstream support' for Windows 7 in January next year, and will provide the much leaner 'extended support' until 2020.
The Enterprise App Era has started – embrace the potential
24 June, 2014Mobile apps have undoubtedly changed the dynamics of both our social
and work life thanks to an incredible combination of powerful
smartphones, faster mobile connectivity and a massive collection of apps
that can be downloaded at a touch.
Australian software spending reaches $3.19 billion
04 June, 2014Australian businesses invested a record $3.19 billion in software in the first quarter of 2014 as they sought efficiency gains, according to the Australian Bureau of Statistics.
Monash Uni taps UNIT4 for research management project
03 April, 2014 by Dylan Bushell-EmblingUNIT4 has won a deal to provide research management software to Monash University, to help the university manage its $300 million global research practice.
Bickford's taps StayinFront for CRM overhaul
01 April, 2014 by Dylan Bushell-EmblingAustralian beverage company Bickford's has selected cloud-based and mobile CRM systems from StayinFront as part of an overhaul of its current systems.
