IT Management

Australian MSPs see AI as a key opportunity

14 June, 2024 by Dylan Bushell-Embling | Supplied by: OpenText

Around 92.5% of managed service providers expect AI-led security and threat intelligence to be key drivers of short-term business growth, research indicates.


Australian MSPs pressed to offer customers AI tools

12 June, 2024 by Dylan Bushell-Embling | Supplied by: Barracuda Networks

Four in five Australian managed service providers are under pressure to offer their customers AI insights and tools, research suggests.


SAP announces new AI solutions and partnerships

05 June, 2024 by Dylan Bushell-Embling

At SAP Sapphire in Florida this week, SAP announced a range of new generative AI-based innovations and partnerships.


NICE unveils new workforce management tools

04 June, 2024 by Dylan Bushell-Embling | Supplied by: Nice Systems Australia Ltd

CEM company NICE has introduced new workforce management capabilities designed to help organisations manage their front and back workstreams.


More women in product roles would be a coup for our society and economy

03 June, 2024 by Leah Rankin*

Diverse thinking in product development and product management teams is one of the cornerstones to iterating existing products and innovating new ones.


Kyndryl launches AI tool for service desks

03 June, 2024 by Dylan Bushell-Embling

Kyndyl's Interactive AI for Service Desk solution aims to ensure that 70% of IT support queries can be resolved digitally.


Data literacy: tripping leaders up at the tech race finish line

29 May, 2024 by Hemanta Banerjee* | Supplied by: Rackspace Technology

The best decisions are grounded in successful business strategies, and the best strategies are informed by data.


IBM augments watsonx AI and data platform

28 May, 2024 by Dylan Bushell-Embling | Supplied by: IBM Australia Limited

IBM has announced a series of major new enhancements to its watsonx AI and data platform at its annual THINK conference.


Sustainability regulation suggests digital ESG reporting

27 May, 2024

Looming sustainability regulation is propelling the need for mandated digital ESG reporting by Australia's largest organisations.


Australian businesses link sustainability and profit

22 May, 2024 by Dylan Bushell-Embling | Supplied by: SAP Australia Pty Ltd

More than two-thirds of Australian business leaders polled by SAP see a moderate to strong link between their company's sustainability and profitability.


Sustainability of hybrid clouds to be a hot topic by 2026

21 May, 2024 by Dylan Bushell-Embling

Gartner expects half of all organisations to adopt sustainability-enabled monitoring of the energy consumption of their hybrid cloud environments by 2026.


Kyndryl launches AI consulting and managed services

20 May, 2024 by Dylan Bushell-Embling | Supplied by: Kyndryl

Kyndryl's new AI-based consulting and managed delivery services aim to help customers leverage the mainframe in their generative AI initiatives.


AI transforming service role for ANZ organisations

20 May, 2024 by Dylan Bushell-Embling

New research released by Salesforce seeks to quantify the impact the AI revolution is having on the service function in Australia and New Zealand.


Navigating the evolution of data in the age of generative AI

17 May, 2024 by Heidi Badgery* | Supplied by: Alteryx ANZ

As businesses tackle the intricacies of data management amid the rise of GenAI, embracing a proactive and comprehensive strategy becomes imperative.


Logicalis enhances managed security services

15 May, 2024 | Supplied by: Logicalis

Intelligent Security is based on tracking and analysing cyberthreats, and knowledge of the latest prevention methods deployed across the company's customer base.


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