Telco complaints grew 33.8% in 2H16
11 May, 2017 by Dylan Bushell-EmblingIndustry is working to address the causes behind the 33.8% year-on-year increase in complaints to the TIO.
NBN may be key battleground for mobile providers
12 April, 2017 by Dylan Bushell-EmblingAustralia's competitive mobile market could be further shaken up by mobile providers offering NBN services, according to Telsyte.
ACCC to monitor broadband performance
10 April, 2017 by Dylan Bushell-EmblingThe ACCC has secured $7m in funding for a broadband performance monitoring program designed to give consumers more accurate comparative information while selecting an NBN plan.
NBN reaches 2m connections
05 April, 2017 by Dylan Bushell-EmblingThe NBN rollout has reached the quarter way mark in terms of network connections, with retail service providers now having signed up more than 2 million customers.
Telstra loses fixed access pricing court challenge
29 March, 2017 by Dylan Bushell-EmblingThe ACCC has prevailed in a court challenge against its decision to require Telstra to cut wholesale fixed line prices, and has issued a preliminary decision to reject nbn's proposed alterations to its SAU obligations.
Comms Alliance registers two new industry codes
27 March, 2017 by Dylan Bushell-EmblingThe Communications Alliance has registered two new industry codes with regulator ACMA, including one ensuring that customers have their choice of retail service providers for NBN services.
New Zealand reaches 90% 4G coverage
20 March, 2017 by Dylan Bushell-EmblingNew Zealand's 4G coverage has now reached 90%, and average fixed line speeds are continuing to improve.
Australia tops APAC in mobile speeds
09 March, 2017 by Dylan Bushell-EmblingAkamai's latest State of the Internet report indicates that Australia had the fastest average mobile speeds across APAC in Q4, but its position on the global fixed line leaderboard fell even further to just 51st.
Australians will need to cough up for faster NBN
01 March, 2017 by Dylan Bushell-EmblingAccording to nbn CEO Bill Morrow, the company only plans to upgrade the slowest fixed-line connections once enough people have demonstrated they're willing to pay for faster speeds.
nbn upgrades address checker with more detail
27 February, 2017 by Dylan Bushell-EmblingTwo months after removing the technology choice section of nbn's address checker portal, the company has now restored this information.
ACCC to address NBN speed confusion
22 February, 2017 by Dylan Bushell-EmblingThe ACCC will issue new guidelines and work with NBN retail service providers in an attempt to address mass confusion among customers about the speeds their plans are meant to deliver.
IA concerned over NBN's new pricing model
20 February, 2017 by Dylan Bushell-EmblingWhile nbn has introduced a new model for calculating the wholesale costs, the body representing many NBN retail customers is concerned it may hamper competition.
Contact centre market passes $500m
14 February, 2017 by Dylan Bushell-EmblingThe Australian contact centre market is now worth over $500m, and the services component on the market is expected to grow by 40% through to 2020, IDC projects.
NBN extends sunset date by three years
14 February, 2017 by Dylan Bushell-EmblingNBN extends special services sunset date for some companies
MyRepublic slams Morrow's NBN claims
13 February, 2017 by Dylan Bushell-EmblingMyRepublic, the new entrant into Australia's NBN reseller market, has derided NBN CEO Bill Morrow's claim that there is no significant demand for superfast broadband speeds in Australia.