Articles
ECM, case management & the customer service Holy Grail
Do our enterprise content management systems and our business use work together or get in each other’s way? Great benefits can be derived by integrating content capture and distribution coherently rather than relying on brute force to make ECM deliver the best possible customer service. [ + ]
Web filtering considerations
The stats say that employees burn a couple of hours a day on non-work websites like Facebook and Reddit. But there are technological and political issues you need to consider before implementing a web filtering solution. [ + ]
Melbourne IT to sell business units; Samsung and Dell printers remotely exploitable; Feds launch Warrnambool exchange fire inquiry
Andrew Collins looks at the big stories in IT from the last seven days, including Melbourne IT’s latest strategy to turn around its recent tradings slump, a vulnerability in some Samsung and Dell-branded printers that could allow attackers access to your network and the launch of an inquiry into the recent destruction of Telstra’s Warrnambool telephone exchange. [ + ]
Why Windows 8 will succeed
There are many Windows 8 naysayers out there. But have they got it wrong? [ + ]
Conroy to override ACMA; Google faces more antitrust claims; Internode launches NBN phone services
Andrew Collins looks at the more interesting tales from IT in the last week, including Communication Minister Stephen Conroy’s influence over ACMA, more allegations of anticompetitive practices at Google and Internode’s foray into PSTN-style phone services over the NBN. [ + ]
Windows 8 not for enterprise - unless it’s in tablet form
Large enterprises will avoid a general deployment of Windows 8 on desktops and laptops, but many will look to the OS for tablet computing, according to a new report from Gartner. [ + ]
Click Frenzy, the cloud and capacity planning
Old models for capacity planning no longer apply in a world with elastic cloud services. The Click Frenzy online sale quickly degenerated into a massive PR fail when its server crashed within minutes of the ‘event’ launching. [ + ]
Amazon Web Services opens in Sydney; Israel/Palestine conflict spills onto social media
Andrew Collins takes a gander at the more interesting tales from IT in the last seven days, including the launch of Australian-based Amazon Web Services and the increasing use of social media as a propaganda tool for warring factions. [ + ]
Beware social media snake oil salesmen
The explosion of social media has given rise to the self-styled social media strategist. But with no formal qualification system in place for social media experts, you should be careful whose social media advice you trust. [ + ]
Is big data worth the effort?
Despite all the hype surrounding this topic, I’m going to suggest that the entire big data phenomenon is not only overhyped but an evolution rather than revolution. [ + ]
The strong and the weak: the problem with artificial intelligence
While popular science fiction considers the main question around artificial intelligence to be how will we overthrow our eventual machine oppressors?, many academics are not even sure true AI is possible. Dr Kevin Korb, a Reader at Melbourne’s Monash University, will give a seminar on this topic later this week. [ + ]
Conroy abandons internet filter plans; Apple’s big week in court; TPG gets a 000 slap
Andrew Collins casts an eye over the big stories in IT from the last seven days, including the Australian Federal Government’s backdown on internet filtering, Apple’s week of patent lawsuits and ACMA’s targeting of TPG over its alleged failure to provide customers with access to 000 emergency services. [ + ]
Print savings impact bottom line
Anthony Caruana, editor of Technology Decisions magazine and IT manager at a Melbourne school, explains how he rejuvenated his company’s managed printer contracts, realising significant cost savings in the process. [ + ]
Day of the Trifid: high-performance computing and education
Researchers can’t afford to be slowed by technology - they need to process large batches of research calculations quickly or they risk a rival publishing a finding first. As such, researchers who need to perform complicated calculations on giant datasets rely on high performance computing (HPC) facilities - systems that are capable of processing many trillions of calculations per second. [ + ]
Vodafone to slash 500 jobs; Microsoft faces Windows 8 lawsuit; UK judges punish Apple
Andrew Collins looks at the biggest IT stories from the last seven days, including big staff cuts at Vodafone Australia, a patent infringement lawsuit aimed at Microsoft’s Windows 8 interface and Apple’s defiance of a UK court. [ + ]