Rebel Sport implements automated IT management systems

Sporting goods retailer Rebel Sport has deployed automated IT systems management software across 130 stores in Australia and New Zealand, as well as its head office.

The decision to implement the solution came after Rebel had been grappling with costly, complex, outdated and disparate software solutions for years.

“We were facing limitations and set-backs due to a lack of software consolidation,” said Brendan McHugh, CIO, Rebel Sport.

Kaseya devised a custom solution to consolidate several costly and complex legacy technologies that existed within Rebel Sport’s IT infrastructure.

The new solution delivers fully automated IT systems management across the enterprise to bring about improved efficiencies within the IT environment. Additionally, the automation engine reduces the manual effort required to perform basic systems administration and maintenance tasks, effectively freeing up some help desk resource to focus on more pressing issues while permitting support staff to deliver proactive services.

“Support staff members are now better placed to use their time to add value to the business by spending time on strategic, forward-thinking IT management because [the solution] automates the IT tasks for them,” McHugh said.

“Beyond addressing these issues, [the] offering has helped our organisation become more proactive in responding to the changing demands of our business,” McHugh said.

“For example, more and more of our staff are asking to use their own devices at work. We’re tackling this trend head-on by currently evaluating Kaseya’s Mobile Device Management solution to address our burgeoning BYOD challenges.”