mycar taps Macquarie for NBN, SD-WAN services

Macquarie Telecom has completed the deployment of NBN and SD-WAN services to a footprint of more than 270 mycar Tyre & Auto stores across Australia as part of its new contract with the car servicing and repairs company.

mycar is focused on expanding its national presence, and decided to modernise its network to allow it to achieve its growth ambitions. The company contracted Macquarie Telecom to provide VMware-backed SD-WAN with 4G backup and enterprise-grade NBN services.

According to mycar CFO Keith Toms, the company required a digital transformation to support greater connectivity between its 1300 retail staff and customers. The company was seeking a strong relationship with a network provider to help guide it on this transformation.

“mycar is both growing and diversifying as a brand — for example, with the launch of our online service booking portal and the rollout of electric vehicle servicing in select stores. This required not only increased digital connectivity and bandwidth but a network provider we could rely on to quickly fix any in-store connection concerns,” he said.

“[Thanks to Macquarie] we now have a completely modern set-up, with each of our team members now using Wi-Fi to connect with each other and customers. The 4G modem with cellular back-up across the network means our stores don’t experience downtime, and our fault resolution time has improved considerably because of the fast and reliable customer service we’re receiving through the Macquarie HUB support team.”

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