Integ Communications has announced the expansion of its Contact Centre Solutions Group (CCSG) management team with two new hires. Paul Goode has been appointed to the position of Practice Manager and Lee Cole is new Project Manager.

Australian businesses demonstrate confidence in cloud computing - a survey shows the technology is seen in Australia as a strategic business investment, often driven by CEOs.

Report reveals the riskiest web domains to surf and search with .COM the worst and .AU the seventh safest.

CommScope, provider of infrastructure solutions for communication networks, has entered into a merger agreement with the Carlyle Group in a transaction valued at $3.9 billion.

Mobiles are pushing businesses to be more proactive with their customer service due to the surge in enquiries across many different channels, according to Ovum.

CPS Technology Group, a  provider of integrated contact centre, unified messaging and hosted cloud and on premise-based solutionst has acquired Accent Business Technology (Accent), a provider of business technology solutions specialising in unified communications, mobility solutions, corporate IT solutions, integrated communication solutions and managed services.

Macquarie Telecom is to invest $60 million in a new data centre at North Ryde.

Telstra has launched a customer service tool that provides Telstra helpdesk consultants with remote access to customers’ computers and some smartphones to diagnose and fix common support issues.

In a coup for the city, the Gold Coast has ‘outgunned’ rival cities to lure international IT specialist IBM to establish a new software development team. 

Under a new agreement with the Victorian Government, IBM will create a new research and development laboratory at the University of Melbourne.

Australian research institute NICTA has announced that its new CEO is Professor Hugh Durrant-Whyte, a robotics expert from the University of Sydney.

A massive influx of complaints about scam calls has prompted ACMA and the ACCC to issue new warnings to customers.

Polycom has further expanded its presence in Australia and New Zealand with the launch of a newly designed Melbourne office and Technology Solutions Centre, which was officially opened by Andy Miller, President and CEO of Polycom and Ms Jaala Pulford, Parliamentary Secretary, Regional and Rural Development and Parliamentary Secretary, Industry and Trade.

Increasing demand for cloud-based services is driving a boom in the wholesale telecoms market, according to Ovum.

Working closely with government, enterprise customers and industry organisations, Telstra is ready to be put to the test by Cyber Storm III - an international cyber security exercise.