VoIP causes numbering rethink this year
06 April, 2010
The Australian Communications and Media Authority is proposing to change numbering rules to improve flexibility in the numbering plan to recognise some of the realities of newer services, such as VoIP services.
The agenda behind VoIP
01 April, 2010
The truth is that VoIP technology is really as simple as putting another IP-based application - voice and voice-related services in this case - onto the network. And it does provide cost savings as it enables a method of doing away with the legacy voice network by digitising voice into data so that it can ride on the existing data network. Grant Howe, country manager, ANZ for 3Com, poses the question: so what’s not to love about VoIP? He explains that VoIP’s cost and complexity is really in the licensing.
Unifying the changes
01 April, 2010
No one can deny the way we work has changed dramatically in the past five years. Business requires us to navigate complex inter-company networks of customers, colleagues and partners. Up to now, however, organisations have struggled to truly succeed in adapting collaboration technologies. Cisco’s Peter Hughes elaborates on ways to make these new technologies work for your business.
Every cloud has a silver lining
01 April, 2010
Instead of succumbing to all the gloom and doom emanating from the global financial crisis, which by some rather alarmist reports will see 100,000 Australian small and medium businesses (SMBs) go down the gurgler, why not look for the opportunities, suggests D-Link’s Maurice Famularo.
The internet brings changes and benefits
01 April, 2010
As the new managing director at Cisco Australia and New Zealand, but an old hand at Cisco, it is Les Williamson’s responsibility to help the local arm of the company capture new and emerging market transitions. In that role, he says he is extremely excited to be leading a business at a time of great change, wrought chiefly by the current wave of internet technologies and the incredible productivity benefits they provide.
Passion makes a difference for businesses
01 April, 2010
Telstra Business, which has been headed up by Deena Shiff since 2006, has the distinction of touching more small businesses other than the Australian Tax Office so she understands their needs and her focus is on making sure they get it.
Are we there yet?
01 April, 2010
Unified Communications has been the subject of much discussion in recent years with vendors, analysts and the media all putting forward views and predictions. Yet, for many, the profusion of information has simply been confusing and it appears that for now, only those organisations with distributed, remote and mobile workforces seem to be reaping its clear advantages, reports Pushkar Taneja, managing director of GlobalConnect.
Monash extends Google Apps capabilities to staff
29 March, 2010
Monash, Australia’s largest university, is set to expand the presence of Google technology on campus.
How can I help you?
24 March, 2010 by Rob Wells*, Managing Director, Avaya Australia and New Zealand
In the current economic climate, companies simply cannot afford to lose customers. This means customer service must always be spot on, from the point of sale and well beyond, and a very large part of that is in the contact centre. So how are companies going to make sure that every customer contact results in complete satisfaction? Avaya’s Rob Wells provides an overview of the future of contact centres and the important impact this will have on business.
LTE will not reach critical mass until 2014
22 March, 2010
According to analyst company Ovum, significant impact from long term evolution (LTE) will not occur in Australia until 2014, as networks are deployed nationally in digital dividend spectrum.
Telstra to commence LTE trials in May
19 March, 2010
Telstra will commence LTE trials in May 2010, selecting Huawei, Ericsson and Nokia Siemens mobile technology for testing.
Avaya IP Office communications solution for SMEs
16 March, 2010
Avaya has introduced the Avaya IP Office communications solution for SMEs that features UC capabilities that include advanced collaboration tools using voice, instant messaging, presence and video.
It’s time to prepare for IPv6
15 March, 2010 by Andrew Collins*
If your business relies at all on the internet, then you'd better get up to speed on IPv6 - if you don't, your customers won’t be able to reach you. Andrew Collins takes a look at what IPv6 means for business, how much time is left before the transition and what businesses need to do to prepare.
Optus Business App Store
11 March, 2010
The Business App Store is a resource built for business applications, supported by numerous devices and operating systems, allowing users to customise their business mobile experience.
Researchers share lab findings faster
10 March, 2010
Researchers at one of Australia’s leading health research facilities are sharing important findings with colleagues around the world faster, following the installation of a new Cisco IP telephony system by Comscentre.
