The Technology Decisions Resource Library contains white papers, eBooks, webcasts, videos and technical papers to help you manage and solve work related problems. Select from a variety of application and technology related subjects, supplied by market-leading vendors or written by our editorial team.
Many organisations are beginning to implement a shift-left approach in order to better enable their teams to solve complex issues quickly and efficiently.
The IT context of enterprise today may not include cloud, but almost certainly will over the next decade. Your time to plan early and plan often is now.
With sophisticated cybercrime on the rise, corporate directors must prioritise the security of their communications. Boards should incorporate cybersecurity strategies and regulations into their guidelines, for a complete understanding of what and what not to do.
The Global Interconnection Index is a new global baseline that tracks, measures and forecasts the growth of interconnection bandwidth
Migrating mobile apps to next-gen platforms is an essential process, if organisations are to meet modern enterprise demands. The move, however, is filled with complexity.
This Forrester study examines the potential ROI organisations may realise by modernising ITSM, improving IT operations management and eliminating service outages, and optimising performance with real-time analytics.
The results of this survey — sent out to ITSM professionals during March and April 2017 — provide valuable insights into the current frustrations and challenges faced by service desk professionals, the key innovations and changes forecasted to shape the future of the ITSM industry, and much more.
Solid data protection against ransomware threats requires a proactive approach, careful planning and industry best practices implementation, such as the 3-2-1 backup rule.
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions.
It’s at the hardware level, the very bottom of the networking hierarchy, that your network is most vulnerable. A lost laptop, an open USB port, a simple network tap — all these can be a catalyst for quick and devastating data loss that no firewall can prevent.
BPM used to be solely the domain of programmers and developers. Now, with the appropriate BPM tool, any analyst with BPM knowledge can model processes and automate them.
Companies now need to think of BPM through a lens that captures more than just the automation of core processes, Forrester reports. It can now be the differentiator that increases revenue and delivers operation excellence that sets you apart from the competition.