White Papers/Resources
The Technology Decisions Resource Library contains white papers, eBooks, webcasts, videos and technical papers to help you manage and solve work related problems. Select from a variety of application and technology related subjects, supplied by market-leading vendors or written by our editorial team.
How to shift left and cut your customer support costs
Supplied by GetGo Australia Pty Ltd on 13 November, 2017Many organisations are beginning to implement a shift-left approach in order to better enable their teams to solve complex issues quickly and efficiently.
How SAAS can benefit your government organisation
Supplied by Frontier Software Pty Ltd on 26 October, 2017Over the past few years there has been a significant shift by government at all levels towards purchasing, implementing and managing cloud-based services.
13 steps to find the right remote support tool
Supplied by LogMeIn Australia Pty Ltd on 26 October, 2017This buyer’s guide will help you evaluate remote support tools and select the right solution that meets the unique requirements of your organisation.
Are your ‘last mile’ devices built for future IT trends?
Supplied by Zebra Technologies on 06 October, 2017
The IT context of enterprise today may not include cloud, but almost certainly will over the next decade. Your time to plan early and plan often is now.
How to fight cybercrime from the boardroom
Supplied by Diligent on 26 September, 2017With sophisticated cybercrime on the rise, corporate directors must prioritise the security of their communications. Boards should incorporate cybersecurity strategies and regulations into their guidelines, for a complete understanding of what and what not to do.
Interconnection bandwidth growth to outpace public internet by 2020
Supplied by Equinix Australia Pty Ltd on 26 September, 2017The Global Interconnection Index is a new global baseline that tracks, measures and forecasts the growth of interconnection bandwidth
How to migrate mobile apps for a competitive advantage
Supplied by Zebra Technologies on 26 September, 2017Migrating mobile apps to next-gen platforms is an essential process, if organisations are to meet modern enterprise demands. The move, however, is filled with complexity.
Modernising IT service management — 2017 study
Supplied by on 19 September, 2017This Forrester study examines the potential ROI organisations may realise by modernising ITSM, improving IT operations management and eliminating service outages, and optimising performance with real-time analytics.
What are the key service desk trends of 2017?
Supplied by Freshworks Australia on 19 September, 2017The results of this survey — sent out to ITSM professionals during March and April 2017 — provide valuable insights into the current frustrations and challenges faced by service desk professionals, the key innovations and changes forecasted to shape the future of the ITSM industry, and much more.
Design insights from next-gen data centres
Supplied by NetApp on 12 September, 2017Get an in-depth introduction to the five architectural principles guiding the development of the next-generation data centre.
Maximise your ransomware protection with the 3-2-1 rule
Supplied by Veeam Pty Ltd on 05 September, 2017Solid data protection against ransomware threats requires a proactive approach, careful planning and industry best practices implementation, such as the 3-2-1 backup rule.
Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on 24 August, 2017Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions.
Physical security must-dos for rock-solid network protection
Supplied by Black Box Network Services Australia on 15 August, 2017It’s at the hardware level, the very bottom of the networking hierarchy, that your network is most vulnerable. A lost laptop, an open USB port, a simple network tap — all these can be a catalyst for quick and devastating data loss that no firewall can prevent.
How to combine low code and BPM for low-cost improvements
Supplied by K2 Australia on 19 July, 2017
BPM used to be solely the domain of programmers and developers. Now, with the appropriate BPM tool, any analyst with BPM knowledge can model processes and automate them.
How to leverage BPM to stimulate revenue opportunities
Supplied by K2 Australia on 11 July, 2017
Companies now need to think of BPM through a lens that captures more than just the automation of core processes, Forrester reports. It can now be the differentiator that increases revenue and delivers operation excellence that sets you apart from the competition.
