Case Studies
Meat processor forgoes 'Taj Mahal' of unified comms
T&R Pastoral, one of Australia's leading meat processors, has opted not to install a large, all-in-one unified communications (UC) system, but instead implement what it calls a "small" system, with the option of adding more later on.
[ + ]Web host scores deduplication goal
Web host and streaming provider Hostworks has deployed a backup, recovery and deduplication system, affording the company 20 TB of deduplicated data capacity, which ultimately allowed it to support the 2010 FIFA World Cup websites of Australian broadcaster SBS.
[ + ]Salvation Army enlists mobility for aged care centres
The Salvation Army Aged Care Plus, which has offered care to the aged community since 1899 in Australia, has deployed a fleet of ruggedised tablets and medical devices across two of its facilities.
[ + ]AAPT looks to cloud for contact centre
Following the sale of AAPT’s consumer division to iiNet, along with associated contact centre infrastructure, the AAPT business division needed to quickly implement a whole new contact centre solution.
[ + ]Swifter cloud deployment with business automation
Web hosting service provider Usonyx has adopted a business automation system, allowing it to increase productivity by 20% and reduce customer support calls by 20%.
[ + ]Health services provider bridges four centres with Wi-Fi
Winner of the Primary Health Service of the Year 2010 Victorian Public Healthcare Awards, Inner South Community Health Service (ISCHS) is a major provider of health and community services in the inner southern region of Melbourne. Servicing a catchment of 190,000 people, ISCHS’s work spans the continuum of prevention, early intervention and long-term management delivering specialist expertise in working with highly marginalised groups.
[ + ]HD videoconferencing for translating service
ONCALL Interpreters and Translators Agency (ONCALL) provides high-quality conference interpreting and translating services worldwide.
[ + ]Rural health alliance turns to videoconferencing
The Grampians Rural Health Alliance (GRHA), situated in Western Victoria, comprises 12 hospital-based health services, four bush nursing centres and several stand-alone community health centres. It supports improved regional health outcomes by providing technology, applications and communications solutions to connect the region’s health services.
[ + ]Centacare Ballarat halves reporting times with NAV
Centacare Ballarat has halved the time required to compile month-end reports since national ERP specialist Evolution Business Systems deployed the Microsoft Dynamics NAV accounting solution.
[ + ]Global network transforms real estate company
Colliers International, a worldwide leader in commercial real estate services, will implement a global telecommunications and network infrastructure system from AT&T to help the company complete its multi-year transformation from a network of independent real estate firms into a unified global service company. This will enable Colliers to provide a new level of content, services and applications to its partners and affiliates.
[ + ]Mining company locks down managed network services
Australian-based rare earths mining company Lynas Corporation has deployed a global managed network from NTT Australia.
[ + ]Storage management simplified at research institute
The data collected and analysed at Children’s Medical Research Institute (CMRI) in Sydney could unlock the mysteries of a range of conditions, from cancer to brain conditions and developmental abnormalities.
[ + ]Cellarmasters deploys new contact centre with IP telephony
Cellarmasters, Australia’s largest direct wine retailer, will deploy the Interactive Intelligence all-in-one IP communications software suite Customer Interaction Center (CIC) at its new contact centre in Surry Hills in inner Sydney.
[ + ]Recruitment and training provider cuts call costs by 40%
Recruitment, education and training provider Angus Knight deployed IP telephony to cut call costs, ease administration and more quickly roll out voice connectivity to new sites.
[ + ]University of Western Sydney goes live with unified communications system
A converged voice and data network costing $1.2 million from NEC is set to deliver productivity gains for the University of Western Sydney (UWS).
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