New Zealand Racing Board (NZRB) has implemented a customer contact solution to meet increases in customer contacts across several channels including online, phone and SMS. [ + ]

To help decide on nominees for this year’s Asia Pacific Screen Awards (APSA), judges from across the region used teleconferencing technology to undertake their deliberations, without leaving their respective countries. [ + ]

Commercial radio network ARN (Australian Radio Network) has completed a company-wide telephony and networking rollout.

Swinburne University of Technology has built a new data centre for primary IT activity, converting its old data centre into a disaster recovery centre. To power the new data centre, the university has installed two UPS units, each providing 500 kW of power.

The HSBC Waratahs rugby team has taken a step to communicate more directly with members and supporters by implementing mobile information services. Mobility is enabling the team website to become a larger part of match travel arrangements, the pre-game conversation, and in-game reporting.

Mental health support organisation Mind Australia has deployed WAN optimisation technology, allowing it to reduce traffic congestion, save money and enable its mobile staff to provide better services and support out in the field, especially in regional areas.

During a recent trek through the Himalayas, an 11-person mountaineering team put a satellite phone to the test, using it to call home, conduct business communications and act as a safety communications device if anything went wrong.

Live TaxiEpay, a mobile EFTPOS solution provider for taxis, has adopted a managed systems environment to help it process POS transactions.

As part of a major security system expansion, Chemist Warehouse has deployed IP network cameras to monitor its expanding Australian retail network, in order to comply with the strict regulatory requirements of the Australian pharmaceutical industry.

Drivers at vehicle specialist Acorn Rentals can now access the company’s internal database from their iPads. This has helped improve administration efficiency and increased the mobility of the team.

Perth company Wrays Intellectual Property found itself with a dilemma. The company wanted to keep its employees focused and productive by controlling their use of the internet, but didn’t want to stop them from using websites they needed to use to do their jobs.

Following a review of its document management processes, Australian telco AAPT has achieved significant reductions in consumption of power, paper and toner. The company predicts this will lead to a saving of $750,000 within four years.

IT solutions provider CompNow has replaced its traditional phone system with a VoIP platform, allowing the company to integrate its telephony into its data network and providing the company with more sophisticated call management.

New Zealand preparatory school Hereworth has upgraded its wireless network to improve its performance and manageability.

To avoid commercial penalties for not delivering on contractual commitments, the Australian branch of electronic information systems business Thales has implemented a multiple-site storage system including disaster recovery, virtualisation and deduplication.