New Zealand firm Datacom has improved its customer service by replacing existing hardware-based call centre technology with IP-based contact centre automation software.

Kalgoorlie Consolidated Gold Mines (KCGM), operator of the massive ‘Super Pit’ in the mining town of Kalgoorlie, has replaced its ageing data network with a new network to improve security and reliability.

Optus, an Australian integrated communications company, serves almost six million customers each day. The company provides a broad range of communications services including mobile, national and long distance services, local telephony, business network services, internet and satellite services and subscription television. Since commencing operations in 1992, Optus has invested more than $7 billion in the construction of fixed, mobile and satellite networks, including central business district and suburban local access networks, to create the Optus Evolve network.

The City of Whittlesea, a local government area in Melbourne’s outer north, has outsourced its disaster recovery (DR) systems to Global Storage after finding the cost and time required to archive its data onto tape were becoming unacceptable to the organisation.