Hornsby Shire Council has completed the deployment of a 20-site, 500-seat unified communications solution using the Interactive Intelligence Customer Interaction Centre (CIC) application suite.

Mater Health Services, which operates the Mater group of seven Queensland hospitals, has linked over 95 clinical systems to fulfil their vision for a single Electronic Patient Record (EPR) by implementing the InterSystems Ensemble rapid integration and development platform.

The Royal Melbourne Hospital (RMH) is Melbourne’s oldest hospital, treating hundreds of thousands of patients each year. It was recognised as Australia’s busiest public hospital in the Commonwealth Government’s The State of Our Public Hospitals Report 2008 and, during that year alone, fielded a massive two million telephone calls. Given the reliance on its phone system, it needed to replace its ageing PABX, which was becoming ineffective and increasingly expensive to support.

Albany International is a global advanced textiles and materials processing company which is extending its reach globally and at the same time expanding into other industries with its advanced textiles and materials capabilities, most notably aerospace composites, non-wovens, building products and high-performance industrial doors.

Visitors and employees of Hamilton Island in the Whitsundays are now benefiting from the quality, speed and reliability of Telstra’s high-speed networks and services as the result of a three-year contract to provide a business solution worth $4.5 million.

The Diversus Group is a small business providing professional and advisory services to customers needing data storage and management services with 80% of its staff being remote users. Its headquarters and IT infrastructure is based in Canberra, and consultants work in Sydney and Melbourne.

University of Technology, Sydney (UTS) is delivering information faster to students by using an IBM business intelligence system, Cognos 8.3, as its new student management reporting tool.

Qantas Staff Credit Union (QSCU) has used IPscape, the Australian software as a service (SaaS) contact centre provider, to revitalise its Sydney-based call centre.

By allowing access to clinical information systems wherever they are needed, medical staff can access patient records, pathology and radiology results and key clinical information right at the bedside or point of care. This highly secure Cisco mobility solution untethers medical staff and supports different workflows and maximises their efficiency.

TressCox Lawyers’ disbursements were costing more than they were worth so something had to change. TressCox Lawyers is a successful, specialised law firm focused on providing professional legal services to the public and private sectors. It has offices in Sydney, Melbourne and Brisbane.

UXC Getronics was facing internal communication challenges with some 500 people across Australia, that needed to be addressed. With 100 service locations across Australia and a head office in Sydney, communication between offices and training for the company’s sales team was complicated and needed to be more effective and consistent to ensure everyone remained up to date with company and technology developments.

Momentum Energy is a rapidly growing company that specialises in the energy needs of businesses. “In our business, maintaining consistently high levels of service is of paramount importance,” said David Vo, IT Manager, Momentum Energy. “We are entrusted by our customers to deliver reliable electricity and energy services for their businesses. That’s a big responsibility to have and a lot of it rests on having the right tools and resources internally that ensures our servers, networks, CRMs and financial systems are operating at their optimum.”

Perth’s Hollywood Private Hospital, which is part of Ramsay Health Care, has deployed a new healthcare voice communications solution from Nortel that allows it to retain existing phones while adding modern call functionality and providing an easy upgrade to unified communications.

The federal government’s $15 million Broadband for Seniors initiative has taken off with NEC Australia launching 40 live sites. The kiosks at these 40 locations will be used to provide training and access to online resources, dramatically increasing the availability of internet services to seniors and building their confidence in using the technology. NEC will enable 100 more sites to go live by the end of September.

Arrow Energy, an Australian integrated energy company with access to more than 80,000 square kilometres of coal seam gas acreage close to Queensland’s three key markets - Brisbane, Townsville and Gladstone - has aggressive plans to achieve year-on-year growth of 100% for the next few years.