Case Studies
Enabling interstate hot-desking with integrated voice and data
Recruitment specialist Sirius Recruitment Group (SRG) has implemented an integrated voice and data solution that has enabled easier telephony administration and interoffice hot-desking. [ + ]
Improving customer service with IP business communications software
Toyota Financial Services (TFS) New Zealand has deployed an IP business communications software suite to manage the telephony requirements of its head office, national contact centre and the sales office of sister organisation Toyota New Zealand. [ + ]
How DHHS saves up to $200K annually with insourcing and enterprise software
Charged with saving $100 million, Tasmania’s Department of Health and Human Services (DHHS) has brought previously outsourced solutions back in-house, using its existing enterprise software to develop internal solutions. [ + ]
Saving lives with videoconferencing
Lower Murray Medicare Local (LMML), a healthcare provider in the Mildura area, has constructed a videoconferencing room in a local hospital using Vidyo equipment, drastically reducing the time patients must wait in order to see specialist doctors, and potentially saving lives. [ + ]
Videoconferencing saves McDonald Jones Homes $16K a year
McDonald Jones Homes, a residential home builder, has deployed a videoconferencing system across its disparate offices, saving $16,000 a year on travel costs and staff time. The company has 210 staff spread across multiple locations in NSW, including four main offices and around 15 display homes, all of which are staffed. As the company is distributed across the state, travel costs were proving expensive. [ + ]
South Coast Radiology consolidates 13 front desks into one call centre with Mitel unified communications
South Coast Radiology has used unified communications to centralise communications from its satellite offices into a call centre at head office, realising efficiency and fiscal benefits in the process. [ + ]
Think: Education Group saves $500k annually with Amazon Virtual Private Cloud
Think: Education Group, an Australian private education company, has implemented a virtual private cloud, enabling a printing project that is set to save the company $500,000 annually. [ + ]
Ray White Group deploys business intelligence from Tableau Software
Real estate franchise the Ray White Group has deployed business intelligence software to help drive its geographical expansion strategy. [ + ]
Tracking graduated students and donors with PeopleSoft Contributor Relations
The University of Ballarat (UB) has implemented a new system to help manage its alumni and its fundraising activities. The PeopleSoft solution, implemented with help from ASG Group, has revealed 95,000 previously unidentified graduates from the university. [ + ]
Macquarie University revamps wired and wireless networks
Macquarie University has revamped its wired and wireless networks in anticipation of growing bandwidth needs.The university has also been able to “vastly extend” its wireless network coverage, according to Peter Hole, Manager, Implementation at the university. [ + ]
Macquarie Telecom reduces running costs at flagship Intellicentre 2 data centre with server automation
Telecoms and managed hosting provider Macquarie Telecom has deployed server and network automation in its new $60 million Intellicentre 2 data centre to manage, and reduce, the costs of rapid ongoing growth. [ + ]
Managed fibre-based WAN offers Jasco four times the speed of previous network
Stationery wholesaler Jasco has implemented a fully managed WAN featuring a fibre service with 100 Mbps port capacity. The service offers four times the bandwidth of the company’s previous network, with quality of service (QoS) for future integration of voice and IP EFTPOS services. [ + ]
Hostworks deploys Quest Software infrastructure management tool for Elastic Cloud
Hostworks, an Australian web hosting company, has implemented a systems monitoring and infrastructure management tool from Quest to help improve delivery of its Elastic (Cloud) Computing Platform (ECP). [ + ]
Motorway upgrade incorporates monitoring technology to protect comms assets
The $1.95 billion, federally funded Ipswich motorway upgrade included a requirement to monitor more than 40 communication cabinets for both physical security and environmental changes, such as flooding. [ + ]
UltraServe scales more efficiently and at lower cost with Riverbed Stingray Traffic Manager
Hosting and managed service provider UltraServe recognised that it required a more robust load balancing software to achieve optimal resource utilisation, while also maximising throughput, minimising response time and avoiding overload. [ + ]