Zoom expands into contact centres
02 March, 2022 by Dylan Bushell-EmblingThe new Zoom Contact Center solution is designed to help customer service teams deliver video-optimised interactions powered by the Zoom platform.
Engenco adopts SugarCRM's AI-driven platform
21 January, 2022 by Dylan Bushell-EmblingEngineering services company Engenco has adopted SugarCRM as its first CRM platform.
Courier company now accepting cryptocurrency
08 November, 2021 by Dylan Bushell-EmblingAustralian courier comparison company Fast Courier has introduced the ability for customers to pay using cryptocurrency, as crypto goes mainstream.
Adatree launches COVID hotspot alert system
15 October, 2021 by Dylan Bushell-EmblingFintech startup Adatree has launched a free service that uses payment activity data to alert users when they have visited a COVID exposure site.
Customer experience from the cloud
23 September, 2021GWA Group has implemented NICE CXone as part of its digital transformation and technology overhaul.
ELMO launches COVID vax tracker for businesses
10 September, 2021 by Dylan Bushell-EmblingELMO Software has launched COVIDSecure, a cloud-based tool designed to help businesses monitor employees' COVID-19 vaccination and testing status.
JESI launches COVID-safe commute plan for miners
08 September, 2021 by Dylan Bushell-EmblingJESI has joined forces with Microsoft Australia and METS to launch a COVID-safe commute plan for the resources sector.
Australian DevOps salaries in decline
30 March, 2021 by Dylan Bushell-EmblingAustralian DevOps salaries are in decline despite an ongoing skills shortage, Puppet's latest DevOps salary report indicates.
COVID-19 pushes spending on comms and collaboration software
02 September, 2020Despite current enterprise ICT spending trends, GlobalData predicts that communication and collaboration software revenue will grow by 20% in Australia in 2020.
RPA will help businesses recover from COVID, says IDC
07 August, 2020Half of A/NZ businesses say there will be more demand for robotic process automation solutions this year as they shift from crisis mode to recovery mode.
COVID-19 speeds up digital transformation by six years
22 July, 2020 by Amy SarcevicCompanies now see digital communications as a greater, more urgent priority, and are willing to spend considerably more on this front.
ICT spending expected to plummet this year, says GlobalData
16 July, 2020 by Amy SarcevicSpending will decline in Australia by 5.9% by the end of 2020, falling drastically short of pre-COVID-19 growth estimates.
Bupa's online chat platform attracts record number of users
16 July, 2020 by Amy SarcevicThe tool has reached more than 400,000 users to date, with almost 1000 online conversations taking place each day.
Half of firms lost customers during COVID-19, study finds
24 June, 2020 by Amy SarcevicThe figure is well above the global average of 36% and exposes gaps in digital transformation efforts, with failings in communication largely to blame.
PC market flourished during COVID-19, but it won't last
23 June, 2020 by Amy SarcevicDespite positive results for the first half of the year, the PC market is expected to decline by the end of 2020, says IDC.
