Australian MSPs see AI as a key opportunity
14 June, 2024 by Dylan Bushell-EmblingAround 92.5% of managed service providers expect AI-led security and threat intelligence to be key drivers of short-term business growth, research indicates.
Australian MSPs pressed to offer customers AI tools
12 June, 2024 by Dylan Bushell-EmblingFour in five Australian managed service providers are under pressure to offer their customers AI insights and tools, research suggests.
Logicalis enhances managed security services
15 May, 2024Intelligent Security is based on tracking and analysing cyberthreats, and knowledge of the latest prevention methods deployed across the company's customer base.
Village Roadshow reaps rewards from IT service management
24 October, 2023Iconic Australian cinema and theme park operator Village Roadshow Group has achieved a 25% increase in customer satisfaction while cutting IT costs by 60%.
Cloudwerx celebrates fifth anniversary
10 July, 2023IT consulting firm Cloudwerx is celebrating its fifth anniversary. The company has grown from servicing a few clients in 2018 to over 50 organisations across APAC today.
Juniper Networks and ServiceNow collaborate
25 May, 2023Juniper Networks and ServiceNow have announced a partnership to deliver end-to-end automation for managed service providers and enterprises.
Australian employees embrace AI IT support
17 April, 2023 by Dylan Bushell-EmblingAustralian employees see the potential benefits of AI to improve IT support, but still prefer a mix of AI and human interaction, research suggests.
Big Red Group to transform with Cognizant
24 February, 2023Experience marketplace Big Red Group has engaged Cognizant to transform its digital platforms in support of its national and international growth ambitions.
How hosted monitoring enables MSPs to seamlessly deliver services to their clients
01 December, 2022 by Sebastian Krueger, Vice President for Asia Pacific at PaesslerConsidering technology's vital role in today's business landscape, keeping IT systems running smoothly is essential to every business's success.
SolarWinds launches new partner program
10 October, 2022SolarWinds has announced its Transform Partner Program, designed to support and drive growth for the company's global channel partners.
GoTo launches new admin platform for MSP partners
21 September, 2022 by Dylan Bushell-EmblingGoTo's new service offering for managed service providers, GoTo Resolve, has been designed based on feedback from its channel partners.
Streamlining IT service management
14 September, 2022ProbeX receives between 6500 and 8000 IT tickets each month, with just 20 service-desk IT staff to support the entire business.
Accenture announces ANZ leadership changes
06 September, 2022Accenture's Scott Hahn now leads ANZ strategic operations and Matt Coates succeeds Scott as ANZ Technology lead.
Infosys opens Sydney Living Lab to accelerate innovation
09 August, 2022Infosys has opened its Sydney Living Lab, a high-tech co-creation space for digital innovation, part of a network of over 20 established globally.
Elders signs five-year agreement with Microsoft
11 July, 2022Agribusiness firm Elders has signed a five-year strategic partnership with Microsoft to support its technology modernisation and innovation plans.
