CRM in the age of social media
07 December, 2011
The company call centre was once the primary (and a private) port of call for irate or frustrated customers. Now, many are turning to social media, airing their complaints on Twitter or Facebook for the world to see. Robert Allman, of Dimension Data Australia, looks at how to build a competent CRM architecture in this age of social media, and public complaint.
StruxureWare Central v7.0 infrastructure monitoring
06 December, 2011StruxureWare Central v7.0 includes updates over previous versions as well as the introduction of a virtual machine version of the application. The product provides a way for organisations to monitor their company-wide physical infrastructure: power, cooling, security and environment.
Motorola to build $40 million emergency services radio network in WA
06 December, 2011Motorola has secured a five-year contract worth $40 million to build a digital radio network for Western Australia’s emergency services. Once completed, the network is expected to be valued at more than $120 million and become one of the largest networks of its kind in terms of sheer geographic footprint, coming in at a total of 45,000 km2.
Telecom NZ completes demerger
01 December, 2011Telecom New Zealand has completed the separation of its infrastructure department, Chorus, from the main body of the company. Chorus is now an entirely stand-alone company.
Rebel Sport implements automated IT management systems
30 November, 2011Sporting goods retailer Rebel Sport has deployed automated IT systems management software across 130 stores in Australia and New Zealand, as well as its head office. The decision to implement the solution came after Rebel had been grappling with costly, complex, outdated and disparate software solutions for years.
Numara Cloud IT operations management solution
30 November, 2011Numara Cloud is a cloud-based IT operations management (ITOM) solution. The set of IT service life cycle, endpoint life cycle and mobile device management solutions supports physical, virtual and mobile devices.
OpenText Tempo cloud-based document sharing
30 November, 2011OpenText Tempo, available in January, is a document sharing solution that allows enterprise users to share and manage content in secure folders on smartphones, tablets, PCs and laptops.
How to assess the carbon footprint of your storage arrays
28 November, 2011 by Clive Gold, Vice-Chair, SNIA ANZWith the government finally putting a price on carbon, IT managers around Australia will now have to pay close attention to the efficiency of their storage arrays. Clive Gold, Vice-Chair of SNIA ANZ, explains the rationale behind the association’s new Emerald program, and how you can use it to assess the impact of the carbon price on your own equipment.
Capgemini, IBM, Wipro rank as top three testing outsourcers
24 November, 2011
Capgemini, IBM and Wipro have secured the top three places in a new ranking of software and systems testing services providers. Analyst firm Ovum has published a report benchmarking 13 software and systems testing services providers. Capgemini scored the top spot, with IBM and Wipro tying at number two.
Aussie optic fibre manufacturer wins $60m NBN contract
21 November, 2011Warren and Brown Technologies, an Australian manufacturer of optic fibre products, has won an equipment contract with NBN Co worth up to $60 million over five years.
NICTA wins international award for face recognition technology
15 November, 2011Face recognition technology that improves the speed and accuracy of identifying faces in CCTV footage has won NICTA an international ICT award.
Just another face in the crowd?
04 November, 2011 by Conrad Bates
Aggregating reams of data on your users and customers, then mining that data for business intelligence, is powerful indeed. But combining these otherwise disparate stockpiles of personal data has grave ethical implications, particularly if these datasets should ever fall into the wrong hands. Conrad Bates, from C3 Business Solutions, discusses these considerations and the need for ethics standards for information management.
Dude, where’s my app?
04 November, 2011 by Rafi Katanasho*
Server virtualisation is growing ever more popular thanks to its potential to drive down costs and increase flexibility. But pre-virtualisation server performance metrics no longer apply, making any application performance problems hard to diagnose, leaving users wondering where their app went and IT with no answer. Rafi Katanasho, Compuware, explains what you can do about it.
Windows Phone to rival BlackBerry by 2016
02 November, 2011Microsoft’s mobile OS, Windows Phone, will continue to gain traction in the Asia Pacific business smartphone market over the next five years, ultimately rivalling the market penetration of RIM’s BlackBerry in 2016.
Panasonic Australia CF-H2 Field Toughbook tablet
24 October, 2011
Panasonic Australia’s ruggedised Toughbook, the CF-H2 Field, is powered by a second-generation Intel Core i5-2557M vPro processor (1.7 GHz with Turbo Boost up to 2.7 GHz). It has USB, serial and ethernet ports, and a TransflectivePlus screen, suitable for varying lighting conditions.
